Senior Case Manager

Gallagher Bassett; Newcastle-Maitland; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Employee Recognition

Job summary

Gallagher Bassett is seeking an experienced Case Manager to join our team in Australia. You will manage a portfolio of rehabilitation claims, coordinating with employers, injured workers, and professionals to drive positive return-to-work outcomes.

The role emphasizes empathy, collaboration, and a customer-focused approach, with opportunities to coach colleagues and contribute to a supportive, hybrid work culture. A tertiary Allied Health background is desirable.

Qualifications

• Experience in case management within a Workers' Compensation setting.
• Customer-focused with the ability to build trust and rapport.
• Team player who can coach and mentor others.
• Excellent time management and organisational skills.
• Strong communication across all levels of the organisation.
• Tertiary Allied Health qualifications desirable.

Responsibilities

• Advise and provide case management support across a broad rehabilitation claim portfolio.
• Engage with employers, injured workers, rehab professionals, and providers to achieve outcomes.
• Support mental health, rehab, and RTW hubs as part of end-to-end claims management.
• Contribute to successful return-to-work outcomes and the life cycle of claims.
• Coach and mentor other case managers within the team.

Skills

Customer-focused

Team player

Time management

Communication skills

Coaching/Mentoring

Education

Tertiary qualifications in Allied Health

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey.

This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike. We want YOU to bring your authentic self, and be a part of it all!

Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

How You'll Make An Impact

What you’ll be doing:

• Advising and providing case management support across a range of rehabilitation cases (around 40 claim portfolio) at various stages of their return to work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

About You

About you:

• You’ll have previous experience in case management within a Workers Compensation setting.
• A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
• A team player who enjoys collaboration with the ability to coach and mentor others.
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation desirable
• would be highly regarded, but not mandatory

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.