Technical Specialist - Claims (NSW Workers Compensation)

Gallagher Bassett; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

4 weeks annual leave

Lifestyle Leave

Novated Leasing opportunities

Mental Health and Wellbeing Support

Flexible and hybrid work arrangements

Employee Stock Purchase Program

Job summary

Gallagher Bassett in Sydney is seeking a seasoned Technical Specialist to elevate our claims teams with expert advice, quality assurance, and coaching across technical matters. Reporting to the Manager – Technical Operations, you will audit claims, drive improvements, and collaborate with Claims, Injury Management, and Mental Health support functions to uplift capability and outcomes.

Join a dynamic team in a hybrid Sydney environment and contribute to fraud protection initiatives and strategic

Qualifications

• Significant experience in technical or senior case management roles within a workers compensation setting.
• Demonstrated coaching ability.
• Excellent attention to detail.
• Exceptional time management and organisational skills.
• Highly-developed communication skills, with the ability to engage at all levels of organisation.
• A strategic mindset and approach to work.
• A strong sense of team and collaboration.
• A resilient attitude.

Responsibilities

• Coach, and provide specialist support advice with Claims teams around a range of technical matters;
• Undertake human reviews and audits of claims, and provide recommendations for ongoing management, determination and strategy;
• Work collaboratively with broader business units, including the Claims, Injury Management/Return to Work, and Mental Health support functions;
• Participate in key business projects.

Skills

Coaching ability

Attention to detail

Time management

Communication skills

Strategic mindset

Team collaboration

Resilient attitude

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Sydney CBD location – flexible/hybrid working arrangements;
• Be a part of a truly unique and new approach to claims management!
• Professional growth and career development, wellbeing support programs, and more!

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the establishment of fraud protection and management initiatives. And, we want YOU to be a part of it all!

We are thrilled to announce the introduction of a newly created role, joining our dynamic Technical Support Team, who provide technical advice, coaching, as well as quality and capability uplift to our dedicated Claims teams. In the role of Technical Specialist, you will provide advice, quality assurance, and coaching to our case management personnel over a range of legislative claims activities.

Reporting to the Manager – Technical Operations, this is a unique opportunity to use your existing knowledge and experience to improve our case management capability and technical aptitude.

Responsibilities

• Coach, and provide specialist support advice with Claims teams around a range of technical matters;
• Undertake human reviews and audits of claims, and provide recommendations for ongoing management, determination and strategy;
• Work collaboratively with broader business units, including the Claims, Injury Management/Return to Work, and Mental Health support functions;
• Participate in key business projects.

Requirements

• Significant experience in technical or senior case management roles within a workers compensation setting;
• Demonstrated coaching ability;
• Excellent attention to detail;
• Exceptional time management and organisational skills;
• Highly-developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.