Eligibility Officer

Gallagher Bassett; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

4 weeks annual leave + 2 weeks extra

Novated Leasing

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Reward Gateway discounts

Job summary

Gallagher Bassett is seeking an Eligibility Officer to coordinate information from key stakeholders and determine acceptance or rejection of Worker’s Compensation claims in line with legislation. You will conduct investigations as needed to ensure high-quality decisions for our customers.

You’ll join a team focused on fair liability determinations and strong stakeholder communication, with opportunities for professional growth and flexible, hybrid working arrangements.

Qualifications

• Experience in claims management is desirable, but transferable skills in customer service and administration are essential.
• Excellent time management and organisational skills with the ability to prioritise tasks.
• Excellent communication and interpersonal skills, and a team-player attitude.
• Aptitude for working within a dynamic, fast paced and challenging environment.

Responsibilities

• Make sustainable, appropriate and quality initial liability determinations for your portfolio of newly lodged Work Cover claims.
• Drive an effective investigatory process in order to make quality initial liability decision.
• Communicate updates and outcomes relating to decisions to both injured workers and employers.
• Provide a quality customer service experience for our internal and external customers.
• Communicate the initial decision rationale to the Dispute Resolution Team to support the conciliation process.
• Work together with your Team Manager, Case Managers & Technical Managers to determine liability and review entitlement.

Skills

Claims management

Customer service

Administration

Time management

Communication

Team player

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have a great opportunity for an Eligibility Officer to join our team. In this role, you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker’s Compensation claims in line with legislation. You’ll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers.

How You'll Make An Impact

• Working as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for your portfolio of newly lodged Work Cover claims
• Driving an effective investigatory process in order to make quality initial liability decision
• Communicating updates and outcomes relating to decisions to both injured workers and employers
• Providing a quality customer service experience for our internal and external customers
• Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
• Working together with your Team Manager, Case Managers & Technical Managers and to determine liability and review of entitlement

About You

• Claims management experience is desirable, but transferable skills in Customer Service & Administration are essential
• Exceptional time management and organisational skills and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• An aptitude for working within a dynamic, fast paced and challenging environment

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.