Technical Manager

Arthur J. Gallagher & Co. (AJG); Adelaide; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

4 weeks annual leave + 2 weeks extra

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health support

Rewards program

Job summary

Gallagher Bassett in Adelaide, Australia is seeking a Technical Manager to provide expert technical support to the SA Operations. You will act as a subject matter expert and coach internal teams within local legislation and business unit procedures.

You will guide claims teams to meet KPIs, support complex decision making, and ensure timely, compliant outcomes. The role emphasizes collaboration, continuous improvement, and stakeholder communication.

Qualifications

• Demonstrated technical claims management experience.
• Knowledge of the Return to Work Act 2014 and associated case law.
• Experience coaching and supporting others.
• Previous experience as a technical specialist within all claim management segments.

Responsibilities

• Provide high quality, face-to-face or equivalent customer service and technical support to claims teams about the claims process in line with legislation and best practice.
• Provide subject matter expert knowledge for internal technical training sessions to ensure timely formal determinations.
• Assist claims teams in achieving KPIs and service guidelines.
• Guide, advise and assist stakeholders requiring specialist technical assistance.
• Provide claims strategy recommendations.
• Undertake adverse decision quality reviews and endorsements.
• Escalate claims for formal investigation as required.
• Work with internal stakeholders to produce return to work or review of entitlements.
• Ensure outcomes are communicated and actioned within timeframes.
• Review current claim management practices to identify emerging trends.

Skills

Technical claims management

Return to Work Act knowledge

Coaching and mentoring

Technical specialist experience

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As the Technical Manager, you will be responsible for providing technical support to the SA Operations, acting as a Subject Matter Expert for internal stakeholders. You will additionally be acting as a technical reference point & providing coaching and advice in accordance with local legislation and business unit procedures.

How you'll make an impact

• Provide high quality, face to face wherever possible, customer service and technical support to claims teams about the claim management process in line with legislation and best practice guidelines;


• Provide subject matter expert knowledge for internal technical training sessions as requested to ensure formal determinations are made in a timely manner;


• Assisting the claims teams in their achievement of KPIs & Service guidelines by;


• Guiding, advising and assisting stakeholders who require specialist technical assistance;


• Providing claims strategy recommendations;


• Undertaking adverse decision quality reviews and endorsements;


• Appropriately escalating claims for formal investigation as required;


• Working closely with the internal stakeholders to produce a return to work or review of entitlements;


• Ensuring outcomes are effectively communicated and actioned within specified timeframes;


• Review and provide feedback about current claim management practices and procedures ensuring emerging trends are identified and managed.

About you

• Demonstrated technical claims management experience;


• Knowledge of the Return to Work Act 2014 and associated case law and developed technical knowledge regarding claims strategies


• Experience in coaching and supporting others


• Previous experience as a technical specialist within all claim management segments

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave


• Novated Leasing opportunities


• Two paid volunteer days annually


• Health Insurance Discounts with our Group Insurance Plan


• Employee Stock Purchase Program


• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements


• Mental Health and Wellbeing Support for yourself and immediate family members


• Employee Recognition Awards and Service Milestone Recognitions


• Peer Support Program


• Annual flu vaccinations


• Access to Reward Gateway – discount offers at over 350 retailers!


• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.