Retail Trainer

Metcash Limited; Canning; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

5th week annual leave

Well-being days

Volunteer day

Career growth opportunities

Parental leave 12 weeks

Inclusive culture

Flexibility

Job summary

Total Tools & Hardware Group, part of Metcash, is seeking a Retail Trainer to upskill store teams across South Australia and Western Australia. In this hands-on role you’ll deliver face-to-face and virtual training, coach staff on customer service and sales, and develop practical learning resources that translate to better in-store performance.

You’ll work with store leaders to identify capability gaps, onboard new team members, and travel regularly across both states.

Qualifications

• Proven experience delivering engaging retail training programs.
• Strong coaching and facilitation skills that drive behaviour change.
• Passion for developing people and building high-performing teams.

Responsibilities

• Deliver engaging face-to-face and virtual training across our store network in SA and WA.
• Coach team members on the shop floor to improve customer service, sales skills and product confidence.
• Create training programs and learning resources that are practical, engaging and easy to apply.
• Partner with store leaders to identify capability gaps and drive development initiatives.
• Support new team member onboarding and ongoing skills development.
• Build strong relationships across the store network and provide ongoing coaching and support.

Skills

Retail training delivery

Coaching & facilitation

People development

Stakeholder engagement

Job description

About The Opportunity

We're looking for a Retail Trainer to join the Total Tools team and make a real impact on the capability, confidence and performance of our store teams across South Australia and Western Australia. Through engaging training, coaching and on-the-floor support, you'll help team members deliver exceptional customer experiences, provide trusted advice and turn product knowledge into sales opportunities.

We're looking for a Retail Trainer to join the Total Tools team and make a real impact on the capability, confidence and performance of our store teams across South Australia and Western Australia. Through engaging training, coaching and on-the-floor support, you'll help team members deliver exceptional customer experiences, provide trusted advice and turn product knowledge into sales opportunities. This is a hands-on role where you'll bring learning to life through a mix of face-to-face workshops, virtual training and in-store coaching. If you love developing people, creating training that actually sticks and seeing the results of your coaching in store performance, this could be the perfect opportunity. You'll regularly travel across both South Australia and Western Australia, spending equal time supporting stores in each state.

What You'll Be Doing

• Deliver engaging face-to-face and virtual training across our store network in SA and WA.
• Coach team members on the shop floor to improve customer service, sales skills and product confidence
• Create training programs and learning resources that are practical, engaging and easy to apply
• Partner with store leaders to identify capability gaps and drive development initiatives
• Support new team member onboarding and ongoing skills development
• Build strong relationships across the store network and provide ongoing coaching and support

You're Likely a Match If You Have

• Proven experience delivering engaging retail training programs
• Strong coaching and facilitation skills that drive behaviour change
• Passion for developing people and building high-performing teams
• Ability to influence, engage and inspire a wide range of audiences
• Understanding of retail, customer service and sales principles
• Self‑motivated and comfortable travelling across SA and WA

While product knowledge within hardware or tools would be beneficial, training and coaching experience will be highly regarded, particularly where it has helped build team confidence, improve customer interactions and drive stronger sales outcomes.

What's On Offer

• Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers — we're a national network helping build stronger communities. Backed by trusted brands like Total Tools, Mitre 10 and Home Hardware, we support independently owned, joint venture and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we help tradies, builders and DIYers tackle every job with confidence. This role is being managed directly by our internal Talent Acquisition team.