Assistant Store Manager

Total Tools; Townsville City; In loco; AUD 65.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible rosters

Product training

Job security & growth

Inclusive workplace

Descrizione del lavoro

Total Tools Townsville is seeking a Full Time Assistant Store Manager with a passion for tools and trades. You will support the Store Manager, lead a busy team, and focus on delivering outstanding customer service while meeting sales targets and KPIs.

You will drive merchandising standards, develop local promotions and community connections, mentor staff on skills, and ensure safe, efficient store operations from the shop floor.

Competenze

• Experience leading retail teams and driving sales metrics.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with customers and staff.
• Interest in tools/trades and merchandising to enhance store presentation.
• Comfort with technology and point-of-sale systems.

Mansioni

• Lead, coach and develop your team to build a positive, customer-focused store culture.
• Drive sales by encouraging trade and DIY customers to visit and return.
• Maintain strong merchandising standards for an inviting, easy-to-shop store.
• Develop local promotions, social media activity and community connections to increase traffic.
• Lead from the shop floor, engage with customers and identify sales opportunities.
• Ensure the store operates safely, efficiently and delivers an exceptional customer experience.

Conoscenze

Retail leadership

Team development

Sales focus

Merchandising

Communication

Technology proficiency

Descrizione del lavoro

Total Tools Townsville is looking for a Full Time Assistant Store Manager, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader; you will be responsible for supporting the Store Manager to lead a successful store team, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will have a passion for outstanding customer service, which will see you deliver sales targets and other KPIs, while creating a productive work environment.

What will you be doing?

• Leading, coaching and developing your team to build a positive, customer-focused store culture
• Driving sales by creating reasons for trade and DIY customers to visit and return
• Maintaining strong merchandising standards that create an inviting, engaging and easy-to-shop customer experience
• Developing local promotions, social media activity and community connections to increase store traffic
• Leading from the shop floor, engaging with customers and identifying sales opportunities
• Ensuring the store operates safely, efficiently and delivers an exceptional customer experience

Does this sound like you?

• Sound experience in retail sales, team development and leadership
• Ability to manage multiple priorities, within a fast-paced team environment
• A creative approach to Visual Merchandising
• Excellent communication and interpersonal skills
• An eye for detail, with a desire to drive strong financial results
• A self-motivated, self-starter, with the ability to demonstrate initiative
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!

Our operating model is one that respects and invests in our team and customers. We live by our values- Champion Customers, Results Matter, Better Together, Give a Damn & Back Local Brilliance!

We also offer:

• Competitive salary, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.