Retail Trainer

Metcash Trading Limited; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

5th week leave

Well-being days

Volunteer day

Career growth

Parental leave

Flexible work

Job summary

Total Tools & Hardware Group (Part of Metcash) is seeking a Retail Trainer to uplift store teams across SA and WA through face-to-face workshops, virtual sessions and in-store coaching. You will help staff translate product knowledge into confident sales and exceptional customer service.

The role requires hands-on training delivery, collaboration with store leaders, and ongoing development of practical resources, onboarding support and continuous coaching to improve performance.

Qualifications

• Strong coaching and facilitation skills that drive behaviour change.
• Passion for developing people and building high-performing teams.
• Ability to influence, engage and inspire a wide range of audiences.
• Understanding of retail, customer service and sales principles.
• Willingness to travel across SA and WA.

Responsibilities

• Deliver engaging face-to-face and virtual training across our store network in SA and WA.
• Coach team members on the shop floor to improve customer service, sales skills and product confidence
• Create training programs and learning resources that are practical, engaging and easy to apply
• Partner with store leaders to identify capability gaps and drive development initiatives
• Support new team member onboarding and ongoing skills development
• Build strong relationships across the store network and provide ongoing coaching and support

Skills

Coaching skills

People development

Influence & engagement

Retail knowledge

Travel readiness

Job description

Select how often (in days) to receive an alert:

Torrensville, SA, AUSTRALIA Welshpool, WA, AUSTRALIA Port Melbourne, VIC, AUSTRALIA

Category: Retail

About the Opportunity

We’re looking for a Retail Trainer to join the Total Tools team and make a real impact on the capability, confidence and performance of our store teams across South Australia and Western Australia. Through engaging training, coaching and on-the-floor support, you’ll help team members deliver exceptional customer experiences, provide trusted advice and turn product knowledge into sales opportunities.

This is a hands-on role where you’ll bring learning to life through a mix of face-to-face workshops, virtual training and in-store coaching. If you love developing people, creating training that actually sticks and seeing the results of your coaching in store performance, this could be the perfect opportunity. You’ll regularly travel across both South Australia and Western Australia, spending equal time supporting stores in each state.

What You'll Be Doing

• Deliver engaging face-to-face and virtual training across our store network in SA and WA.
• Coach team members on the shop floor to improve customer service, sales skills and product confidence
• Create training programs and learning resources that are practical, engaging and easy to apply
• Partner with store leaders to identify capability gaps and drive development initiatives
• Support new team member onboarding and ongoing skills development
• Build strong relationships across the store network and provide ongoing coaching and support

You're Likely a Match If You Have

• Strong coaching and facilitation skills that drive behaviour change
• Passion for developing people and building high-performing teams
• Ability to influence, engage and inspire a wide range of audiences
• Understanding of retail, customer service and sales principles
• Self-motivated and comfortable travelling across SA and WA

While product knowledge within hardware or tools would be beneficial, training and coaching experience will be highly regarded, particularly where it has helped build team confidence, improve customer interactions and drive stronger sales outcomes.

What's on Offer

• Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we're a national network helping build stronger communities.

Backed by trusted brands like Total Tools, Mitre 10 and Home Hardware, we support independently owned, joint venture and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we help tradies, builders and DIYers tackle every job with confidence.