Retail Trade Assistant

Reece Group; North Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Performance based bonuses

Structured learning and development"in

Generous discounts for renovators

Reece Boost - discounts on groceries,

Job summary

Reece HVAC in St Leonards is seeking a Branch Staff member to assist tradespeople and contractors with product access, quotes in person and over the phone, and smooth branch operations. You’ll contribute to a safe, organized and welcoming environment and help keep customers happy throughout their visit.

If you enjoy helpful customer service, are comfortable using a computer, hold a clean driver’s licence, and are open to varied shifts including weekends, this role offers on the job training,

Qualifications

• Experience in customer service and helping customers in person or over the phone.
• Able to use a computer and learn new systems.
• Clean, valid driver’s licence and willingness to work various shifts, including weekends.

Responsibilities

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Maintaining a safe, organised, and welcoming branch environment
• Make deliveries to customers using a company vehicle

Skills

Customer service

Leadership potential

Growth mindset

Computer literacy

Valid driver’s licence

Weekend availability

Job description

At Reece HVAC, we've got you covered all year long, whether you need heating in the winter or cooling in the summer. We offer a wide range of top-quality products from reputable brands, including mechanical services, air conditioning, spare parts, and heating & cooling solutions.

About the opportunity

As part of the Branch Staff team at HVAC-R in St Leonards, you'll help tradespeople and contractors access the products they need for their projects, as well as other tasks that keep customers happy and the branch running smoothly.

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Maintaining a safe, organised, and welcoming branch environment
• Make deliveries to customers using a company vehicle
• Continue upskilling with tailored on the job training initiatives

We'd love to hear from you if you're someone who:

• We're looking for people with leadership potential and a growth mindset.
• Has previous experience in customer service and enjoys helping customers both in person and over the phone
• Can use a computer and is happy to learn new systems
• Has a clean, valid driver's licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally or within the broader network.

Our perks and benefits:

• Performance based bonuses
• Structured learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.