Retail Tech & Service Pro – Full-Time

Singtel Group; City Of Rockingham; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts

Connected Day

Diversity initiatives

Counselling support

Parental leave

Descripción de la vacante

Optus in Rockingham is seeking a Retail Service Consultant to join our full‑time team. You’ll deliver warm, customer‑led service, build product knowledge across tech solutions, and tailor solutions to each customer’s needs.

You’ll support inquiries from simple questions to complex issues, maintaining a calm, helpful demeanor and contributing to a welcoming store culture. This role emphasizes energy, teamwork, and dependable customer care.

Formación

• Strong focus on customer needs and positive attitude.
• Ability to explain technology in simple terms to customers.
• Empathy, calm communication and effective de-escalation when needed.

Responsabilidades

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Conocimientos

Customer focus

Active listening

Problem solving

Team player

Herramientas

Tech knowledge

Descripción del empleo

Optus in Rockingham is seeking a Retail Service Consultant to join our full‑time team. You’ll deliver warm, customer‑led service, build product knowledge across tech solutions, and tailor solutions to each customer’s needs.

You’ll support inquiries from simple questions to complex issues, maintaining a calm, helpful demeanor and contributing to a welcoming store culture. This role emphasizes energy, teamwork, and dependable customer care.