Retail Tech & Service Consultant — Flexible Hours

Coleambally; Parramatta; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Salary: $36.8 p/h + super + loadings

Discounts on Optus products

Wellbeing support services

Flexible rosters

Diversity networks

Job summary

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Full Time Retail Service Consultant to join our Parramatta team.

If you love helping people and bring positive energy to every interaction, you’ll thrive in a supportive crew. At Optus, you’ll deliver standout experiences, explain tech simply, and uncover personalised solutions that make

Qualifications

• Understand customer needs and deliver genuine support.
• Explain tech products clearly and guide customers to solutions.
• Turn challenges into practical solutions with empathy.
• Remain composed and customer-first in difficult enquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and share knowledge simply.
• Uncover customer needs and deliver personalised solutions.
• Work as a team to create a welcoming customer environment.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Full Time Retail Service Consultant to join our Parramatta team.

If you love helping people and bring positive energy to every interaction, you’ll thrive in a supportive crew. At Optus, you’ll deliver standout experiences, explain tech simply, and uncover personalised solutions that make