Retail Consultant, Parramatta

Singtel; Sydney; On-site; Confidential; Full time

Benefits offered by this job

36.8 AUD/hour + super

25% off Optus products

Employee wellbeing support

Flexible rosters

Job summary

Optus is seeking a Full Time Retail Service Consultant for the Parramatta team. You’ll connect with customers, explain tech products simply, and create memorable shopping experiences in a welcoming store environment.

Bring your enthusiasm, empathy, and problem-solving skills to help customers find the right solutions while working with a supportive team. The role offers flexible rosters and competitive hourly pay.

Qualifications

• Demonstrated ability to deliver outstanding customer experiences.
• Ability to explain tech concepts clearly to non-technical customers.
• Strong communication and interpersonal skills.
• Resilience and composure when handling difficult queries.

Responsibilities

• Be the face of Optus in retail, delivering standout customer experiences.
• Assist customers with tech products and services, explaining options clearly.
• Identify customer needs and provide personalised solutions.
• Collaborate with team to maintain a welcoming store environment.

Skills

Customer service mindset

Tech aptitude

Empathy

Problem solving

Team player

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Full Time Retail Service Consultant to join our Parramatta team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you:

• $36.8 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

#LI-TT