Retail Tech Advisor – Customer‑Focused Solutions

Singapore Telecommunications; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts

Connected Day

Diversity programs

Counselling services

Parental leave

Job summary

Optus in Smithfield, NSW, invites applications for a Retail Service Consultant to join our Munno Para team in full-time or part-time capacity. You’ll deliver standout customer experiences, build product knowledge, and provide friendly, simple solutions that meet customer needs.

As part of a supportive team, you’ll stay adaptable during busy periods, welcome visitors, and help create memorable moments while delivering service with optimism, curiosity and genuine care.

Qualifications

• Excellent customer service and communication skills.
• Ability to understand customer needs and offer simple solutions.
• Comfort with technology and explaining it clearly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build strong product knowledge across tech solutions and explain them simply.
• Use listening and empathy to understand needs and deliver personalized solutions.
• Support customers through inquiries, de-escalating with calm, clear communication.
• Create a welcoming, customer-first environment with the team and visitors.
• Stay adaptable during high activity periods to keep the store running smoothly.

Skills

Customer service

Communication

Problem solving

Tech product knowledge

Tools

POS systems

Job description

Optus in Smithfield, NSW, invites applications for a Retail Service Consultant to join our Munno Para team in full-time or part-time capacity. You’ll deliver standout customer experiences, build product knowledge, and provide friendly, simple solutions that meet customer needs.

As part of a supportive team, you’ll stay adaptable during busy periods, welcome visitors, and help create memorable moments while delivering service with optimism, curiosity and genuine care.