Retail Tech Advisor: Customer Service & Sales

Telstra Corporation; Bairnsdale; On-site; AUD 71,000 - 87,000; Full time

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Bairnsdale to help customers choose products, activate services, and troubleshoot basic issues. You will be part of an iconic Australian brand, delivering exceptional service and driving store performance.

You’ll stay up-to-date with Telstra offerings, support a welcoming team, and contribute to a positive in-store experience while pursuing sales KPIs and customer satisfaction goals.

Qualifications

• Great communication skills with customers.
• Strong problem solving and solution-oriented mindset.
• Demonstrated sales drive and ability to meet KPIs.
• Willingness to learn and grow in a dynamic retail environment.
• Customer-facing experience is a plus but not required.

Responsibilities

• Deliver exceptional customer experiences by helping select products and services.
• Be the go-to tech expert, guiding customers with informed solutions.
• Aim to meet and exceed sales targets while keeping customers connected.
• Collaborate with the team to create a welcoming store environment that supports goals.

Skills

Communication

Sales drive

Customer service

Problem solving

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Bairnsdale to help customers choose products, activate services, and troubleshoot basic issues. You will be part of an iconic Australian brand, delivering exceptional service and driving store performance.

You’ll stay up-to-date with Telstra offerings, support a welcoming team, and contribute to a positive in-store experience while pursuing sales KPIs and customer satisfaction goals.