Retail Tech Advisor: Customer Service & Sales

Telstra Corporation; Australia; Remote; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Hourly pay: ${33.33}/hour

Telstra service discounts: 30%

12% superannuation

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

LinkedIn Learning access

Job summary

Telstra in Australia is seeking a Retail Customer Service & Sales Consultant to help customers with product selection, service activation and basic troubleshooting. You’ll be the in-store tech expert, delivering exceptional service while working toward sales targets.

Join a team that values flexibility, learning and growth, with competitive hourly pay and generous staff benefits. You’ll thrive on providing positive customer outcomes in a fast-paced retail environment.

Qualifications

• Experience in retail or customer service preferred.
• Ability to explain products and services clearly.
• Willingness to learn about Telstra offerings.

Responsibilities

• Deliver exceptional customer experiences by helping customers choose products and services.
• Be the go-to tech expert, staying up-to-date with gadgets and services.
• Use consultative selling to meet or exceed sales targets and KPIs.
• Collaborate with your team to create a welcoming environment and support store goals.

Skills

Customer service

Communication skills

Sales mindset

Problem-solving

Team collaboration

Job description

Telstra in Australia is seeking a Retail Customer Service & Sales Consultant to help customers with product selection, service activation and basic troubleshooting. You’ll be the in-store tech expert, delivering exceptional service while working toward sales targets.

Join a team that values flexibility, learning and growth, with competitive hourly pay and generous staff benefits. You’ll thrive on providing positive customer outcomes in a fast-paced retail environment.