Retail Team Lead - Drive Sales, Service & Ops

Wesfarmers Industrial & Safety; Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discount

Free One Pass subscription

Wesfarmers partner discounts

Career development opportunities

Team events and awards

Employee Assistance Program (wellbeing

Refer-A-Friend program

Additional annual leave (up to 4 weeks

Parental leave

Free onsite parking

Job summary

Wesfarmers Industrial & Safety is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. This role focuses on driving sales growth, exceptional customer experiences, and safe, productive workplace culture.

You will coach team members, lead by example, and step into Store Manager duties when required. The role operates on a rotating roster with weekend shifts; you will participate in recruitment, onboarding, training and performance

Qualifications

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.
• A customer-first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Strong commercial acumen and the ability to balance operational execution with business performance.

Responsibilities

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day-to-day store operations, including stock management, merchandising and acting as Store Manager when required.

Skills

Retail leadership

People leadership

Sales targets

Customer service

Operational execution

WHS compliance

Job description

Wesfarmers Industrial & Safety is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. This role focuses on driving sales growth, exceptional customer experiences, and safe, productive workplace culture.

You will coach team members, lead by example, and step into Store Manager duties when required. The role operates on a rotating roster with weekend shifts; you will participate in recruitment, onboarding, training and performance