Retail Team Lead: Sales, Service & Ops

Wesfarmers; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Team member discount

Wesfarmers partner offers

Continued training

Team events

Employee assistance program

Refer-a-Friend program

Additional annual leave

Parental leave

Free onsite parking

Job summary

Blackwoods, part of Wesfarmers, is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. You will drive sales, coach staff, and ensure a safe, organized store that delivers exceptional customer experiences.

This role operates on a rotating roster including weekends. You will oversee stock, merchandising, and on-the-floor leadership while stepping in as Store Manager when required.

Qualifications

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Customer-first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.

Responsibilities

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day-to-day store operations, including stock management, merchandising and acting as Store Manager when required.

Skills

Retail leadership

People leadership

Customer focus

Sales target achievement

Commercial acumen

Store operations

Job description

Blackwoods, part of Wesfarmers, is seeking a hands-on Assistant Store Manager to support the Store Manager in leading a high-performing retail team. You will drive sales, coach staff, and ensure a safe, organized store that delivers exceptional customer experiences.

This role operates on a rotating roster including weekends. You will oversee stock, merchandising, and on-the-floor leadership while stepping in as Store Manager when required.