Retail Team Lead — Chocolate Boutique (40% Disc)

Koko Black; Western Australia; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

40% team member discount on our entire

Career growth & development

Premium, elevated workspace

Inclusive and diverse team

Job summary

Koko Black Group in Claremont, WA invites a motivated Assistant Store Manager to support the Store Manager in delivering exceptional customer experiences and strong commercial results.

You will Lead by example, coach and develop your team, drive operational excellence with stock control and store presentation, and contribute to achieving sales targets while protecting premium product quality and brand standards. The role requires flexibility for evenings and weekends.

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Strong interpersonal skills with ability to engage and motivate a team.
• Customer-first mindset with focus on delivering exceptional service.
• Results-driven with ability to balance operational and commercial priorities.
• Proactive, reliable and adaptable in a fast-paced environment.
• Genuine appreciation for premium products; love of chocolate is a bonus.

Responsibilities

• Lead by example - support and motivate your team to deliver consistently high standards.
• Coach and develop - identify opportunities to build capability and support team growth.
• Drive operational excellence - ensure smooth day-to-day operations, including stock management and store presentation.
• Support commercial outcomes - contribute to achieving sales targets, managing stock and minimising waste.
• Deliver exceptional customer experiences - create a welcoming environment and ensure every customer interaction reflects the Koko Black brand.

Skills

Leadership

Interpersonal skills

Customer service

Results-driven

Adaptable

Proactive

Reliability

Job description

Koko Black Group in Claremont, WA invites a motivated Assistant Store Manager to support the Store Manager in delivering exceptional customer experiences and strong commercial results.

You will Lead by example, coach and develop your team, drive operational excellence with stock control and store presentation, and contribute to achieving sales targets while protecting premium product quality and brand standards. The role requires flexibility for evenings and weekends.