Chocolate Boutique Store Team Leader

Koko-Black; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

40% staff discount

Career development

Premium workspace

Inclusive team culture

Job summary

Koko Black Group in Claremont is seeking an Assistant Store Manager to help lead a premium chocolate boutique and deliver outstanding customer experiences while driving commercial results.

You'll mentor the team, manage stock and store presentation, and contribute to achieving sales targets. A flexible schedule including evenings and weekends is required, with strong interpersonal and leadership skills valued.

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Strong interpersonal skills with the ability to engage and motivate a team.
• A customer-first mindset with a focus on delivering exceptional service.

Responsibilities

• Lead by example - support and motivate your team to deliver consistently high standards.
• Coach and develop - identify opportunities to build capability and support team growth.
• Drive operational excellence - ensure smooth day-to-day operations, including stock management and store presentation.
• Support commercial outcomes - contribute to achieving sales targets, managing stock and minimising waste.
• Deliver exceptional customer experiences - create a welcoming environment and ensure every customer interaction reflects the Koko Black brand.

Skills

Leadership

Team motivation

Customer service

Retail operations

Stock management

Sales targets

Training & development

Tools

POS systems

Job description

Koko Black Group in Claremont is seeking an Assistant Store Manager to help lead a premium chocolate boutique and deliver outstanding customer experiences while driving commercial results.

You'll mentor the team, manage stock and store presentation, and contribute to achieving sales targets. A flexible schedule including evenings and weekends is required, with strong interpersonal and leadership skills valued.