Assistant Store Manager - Sydney Cbd

Koko_Black; New South Wales; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

40% team member discount

In-store & online training

Premium workspace

Inclusive and diverse team

Job summary

Koko Black is seeking an Assistant Store Manager for our Sydney CBD store. You will lead by example, coach the team and drive daily operations to meet targets while delivering exceptional customer experiences.

Join a premium chocolate brand with a supportive culture, strong growth, and a 40% team member discount. This on-site role offers career development and a collaborative, diverse team environment.

Qualifications

• Retail leadership experience is essential.
• Strong interpersonal skills and teamwork.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Lead by example and energise the team.
• Coach and develop staff to reach targets.
• Oversee store operations and stock management.
• Own the numbers and reduce waste.
• Create memorable customer moments beyond service.

Skills

Leadership

People skills

Customer experience

Results driven

Creativity

Tools

POS/retail software

Job description

Join the Koko Team – Assistant Store Manager Sydney CBD

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don’t just craft chocolate — we create unexpected, signature experiences that delight the senses and spark real human connection.

Our Philosophy

Koko Black's journey is one of unwavering passion. We’re proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared. Our philosophy is simple: Natural is extraordinary and our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We’re here to innovate, surprise, excite and delight. That’s how we create raving fans. That’s how we create Koko Moments.

Your Role: Assistant Store Manager

This isn't just a job, it's a calling for someone who loves to lead with heart, uplift their team, and bring joy to every customer who walks through the door.

In this role, you will:

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed
• Own the numbers – optimise stock, reduce waste and make every gram count
• Create unforgettable experiences – go beyond service and into story-worthy moments

Who You Are:

You're a natural-born leader who knows how to bring out the best in people and you’ve got a serious soft spot for chocolate.

• A motivator with previous retail leadership experience
• A people person who thrives on connection and teamwork
• A customer experience superstar who lives for genuine smiles and happy hearts
• A doer, not just a dreamer — you get results
• A little bit creative, a lot bit passionate, and always up for a challenge

Sweet Perks:

• 40% team member discount on our entire range
• Career growth & development – we’ll invest in your future with in-store and online training
• A premium, elevated workspace – because chocolate deserves the best, and so do you
• An inclusive and diverse team where your unique talents will shine