Assistant Store Manager - Sydney CBD

Koko Black Chocolate; Sydney; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

40% team member discount on our entire

Career growth & development – training

Premium workspace

Inclusive and diverse team

Job summary

Koko Black Group in Sydney CBD is seeking an Assistant Store Manager who loves chocolate and leading with heart. You will energise your team, ensure memorable customer moments and uphold the brand's signature experiences. You are a natural leader with retail leadership experience, a people person, and can deliver results.

Mandarin speaking is advantageous. You will join an inclusive, premium workspace with strong training and career growth opportunities.

Qualifications

• Previous retail leadership experience.
• A people person who thrives in connection and teamwork.
• A customer experience superstar who lives for genuine smiles and happy hearts.

Responsibilities

• Lead by example – energise your team with passion and purpose.
• Coach & develop – spot potential, nurture growth and inspire excellence.
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed.
• Own the numbers – optimise stock, reduce waste and make every gram count.
• Create unforgettable experiences – go beyond service and into story-worthy moments.

Skills

Retail leadership

People skills

Customer experience

Results oriented

Creativity

Mandarin advantage

Job description

Join the Koko Team – Assistant Store Manager Sydney CBD

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don’t just craft chocolate — we create unexpected, signature experiences that delight the senses and spark real human connection.

Our Philosophy

Koko Black's journey is one of unwavering passion. We’re proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared. Our philosophy is simple: Natural is extraordinary and our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We’re here to innovate, surprise, excite and delight. That’s how we create raving fans. That’s how we create Koko Moments.

Your Role: Assistant Store Manager

This isn't just a job, it's a calling for someone who loves to lead with heart, uplift their team, and bring joy to every customer who walks through the door.

In This Role, You Will

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the targets smashed
• Own the numbers – optimise stock, reduce waste and make every gram count
• Create unforgettable experiences – go beyond service and into story-worthy moments

Who You Are

You're a natural-born leader who knows how to bring out the best in people and you’ve got a serious soft spot for chocolate.

• A motivator with previous retail leadership experience
• A people person who thrives on connection and teamwork
• A customer experience superstar who lives for genuine smiles and happy hearts
• A doer, not just a dreamer — you get results
• A little bit creative, a lot bit passionate, and always up for a challenge
• Mandarin speaking advantageable

Sweet Perks

• 40% team member discount on our entire range
• Career growth & development – we’ll invest in your future with in-store and online training
• A premium, elevated workspace – because chocolate deserves the best, and so do you
• An inclusive and diverse team where your unique talents will shine