Retail Supervisor | Meaningful Impact & Career Growth

UnitingCare Queensland; Rockhampton Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Recognition and rewards platform

12 weeks paid parental leave and 2 wks

Flexible work arrangements

Career development opportunities

Job summary

Lifeline Queensland, part of UnitingCare Queensland, is seeking a Retail Supervisor to lead one of our Lifeline stores across Queensland. You will oversee all retail operations, drive customer service excellence, and work with staff and volunteers to achieve sales targets while upholding our mission to support crisis services.

The role offers meaningful community impact, a not-for-profit salary packaging benefit, and opportunities for career development within a large charitable network.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Job description

Lifeline Queensland, part of UnitingCare Queensland, is seeking a Retail Supervisor to lead one of our Lifeline stores across Queensland. You will oversee all retail operations, drive customer service excellence, and work with staff and volunteers to achieve sales targets while upholding our mission to support crisis services.

The role offers meaningful community impact, a not-for-profit salary packaging benefit, and opportunities for career development within a large charitable network.