Retail Supervisor

Metcash Limited; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Generous staff discounts

WHEREFIT discounts

Health insurance discounts

Free on-site parking

Employee Assistance Program (EAP)

Job summary

Superior Food Services in Mooloolaba, Queensland, is seeking a Retail Shift Supervisor to lead a small team in a fast-paced food service environment. Reporting to the Retail Operations Manager, you will manage rosters, supervise staff, monitor stock rotation, and ensure HACCP and OH&S compliance.

This full-time role offers a collaborative team, opportunities for career progression, generous staff discounts, free on-site parking, and health insurance discounts.

Qualifications

• Minimum 2–3 years of experience in retail or hospitality food service in a fast-paced environment.
• Prior experience in seafood or food service is preferred.
• Experience as a Supervisor or Team Leader is advantageous.
• Strong leadership and communication skills.
• High attention to detail and safety knowledge including OH&S and HACCP.

Responsibilities

• Create and manage staff rosters to ensure adequate shift coverage.
• Supervise and support retail and delivery staff to maintain service standards.
• Forecast daily demand and prepare production and preparation plans.
• Attend weekly production meetings to align priorities and improve processes.

Skills

Roster management

Staff supervision

Forecasting

Production meetings

Leadership

Attention to detail

OH&S & HACCP knowledge

Flexible availability

Job description

Who are Superior Food Services

Superior Food Services is an award-winning market leader in Food Service distribution. We pride ourselves as the forefront of customer service excellence and provide valued offerings to our customers.

Mooloolah River Fisheries is located at the end of Parkyn Parade in the Port of Mooloolaba with a beautiful waterfront view.

MRF is a fully integrated operation with a Local Seafood Restaurant, Commercial Fishing Vessel Marina, Unloading Wharf, Commercial Diesel Supply, Cold Storage, Ice Making Plant, Retail Seafood Market, Local Hospitality Distribution, and National and International Wholesale and Seafood Processing Facilities. As the only company with a receiving and wharf facility in the area, we offer a unique opportunity to work directly with fresh, high-quality Seafood. Due to the continual growth of our organisation, we are currently seeking applications for a Retail Shift Supervisor to be based in Mooloolaba.

About The Role

Reporting to the Retail Operations Manager, this full-time permanent position ideally requires sound knowledge and experience in Foodservice, stock rotation and HACCP controls. The successful candidate will manage a small team to ensure premium customer standards are met. This would be a great opportunity for someone who is in a current Hospitality role/senior chef position that may be looking for a change of direction or a similar role elsewhere to step up in their career to supervisor. This is a dynamic, all-encompassing role within a collaborative, hands-on team. If you're seeking a diverse and engaging position where teamwork thrives, then this is the perfect opportunity for you.

• Assist in Rostering: Create and manage staff schedules, ensuring adequate coverage for shifts
• Staff Management: Supervise and support Retail and delivery staff, fostering a positive and productive work environment
• Forecasting: Analyze demand and prepare forecasts for the next day’s production and preparation needs
• Production Meetings: Attend weekly production meetings to align on priorities, address challenges, and improve processes

Essential Skills

• Minimum 2-3 years of experience in retail or hospitality food service or a similar role within a fast-paced environment.
• Prior experience in the Seafood or Food service industry will be preferred.
• Previous experience as a Supervisor, Team Leader, or Senior Storeman is an advantage
• Strong leadership and communication skills.
• A high level of attention to detail.
• An understanding of OH&S regulations & HACCP requirements.
• Available nights and weekends is essential

What We Can Offer

• Competitive salary on offer
• A friendly, supportive team in a fast-growing national company
• Genuine career progression—grow your career with us!
• Long-term job security in a stable industry
• Generous employee discounts on Superior Food Services products
• Access to WHEREFIT discounts (health, fitness, and wellness perks)
• Employee Assistance Program (EAP)
• Health insurance discounts
• Free on-site parking
• 12 weeks of gender-neutral paid parental leave for primary carers.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply

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