Retail Store Team Leader — Hands-On Tech & Growth

PTC Phone Tech & Comm; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

PTC Phone Tech & Comm in Australia’s innovative retail network is seeking a Retail Store Team Leader for the Chermside store. You will lead daily operations, drive sales, and uphold service excellence in a fast-paced consumer electronics environment.

The role requires confident leadership, ownership of store performance, and hands-on involvement in repairs when needed. You will coach a team, build customer relationships, and collaborate with the Area Manager on strategies.

Qualifications

• Proven retail sales and team leadership experience.
• Hands-on repair capability is a plus.
• Customer-focused with coaching skills.

Responsibilities

• Oversee operations of the Chermside Store, meeting KPIs.
• Lead by example, perform device repairs and assist customers.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager to develop sales and operations strategies.
• Monitor performance metrics and identify growth opportunities.
• Be the go-to leader for troubleshooting and driving excellence.

Skills

Confident Leader

Ownership

Sales Leadership

Hands-on Leadership

Customer Focus

Mentoring

Tech Enthusiasm

Job description

PTC Phone Tech & Comm in Australia’s innovative retail network is seeking a Retail Store Team Leader for the Chermside store. You will lead daily operations, drive sales, and uphold service excellence in a fast-paced consumer electronics environment.

The role requires confident leadership, ownership of store performance, and hands-on involvement in repairs when needed. You will coach a team, build customer relationships, and collaborate with the Area Manager on strategies.