Store Team Leader - Chermside

PTC Phone Tech & Comm; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

PTC Phone Tech & Comm in Australia’s innovative retail network is seeking a Retail Store Team Leader for the Chermside store. You will lead daily operations, drive sales, and uphold service excellence in a fast-paced consumer electronics environment.

The role requires confident leadership, ownership of store performance, and hands-on involvement in repairs when needed. You will coach a team, build customer relationships, and collaborate with the Area Manager on strategies.

Qualifications

• Proven retail sales and team leadership experience.
• Hands-on repair capability is a plus.
• Customer-focused with coaching skills.

Responsibilities

• Oversee operations of the Chermside Store, meeting KPIs.
• Lead by example, perform device repairs and assist customers.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager to develop sales and operations strategies.
• Monitor performance metrics and identify growth opportunities.
• Be the go-to leader for troubleshooting and driving excellence.

Skills

Confident Leader

Ownership

Sales Leadership

Hands-on Leadership

Customer Focus

Mentoring

Tech Enthusiasm

Job description

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!

About the role:

We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting Chermside store.

To be successful for this role, you will:

• Oversee the operations of the Chermside Store, ensuring it meets and exceeds KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who…

• Is a Confident Leader: Enjoys leading, coaching and motivating a team in a fast-paced retail environment.
• Takes Ownership: Is accountable for store performance, team development and achieving sales targets and KPIs.
• Has Strong Sales & Leadership Experience: Brings proven experience in retail, sales or team leadership, ideally a combination of both.
• Leads from the Front: Thrives in a hands-on role, supporting daily operations, driving sales and leading by example.
• Is Customer-Focused: Passionate about delivering exceptional customer experiences and building strong customer relationships.
• Is a Strong Mentor: Enjoys training, developing and inspiring team members to reach their full potential.
• Has an Interest in Technology: Is enthusiastic about mobile devices and consumer electronics, with device repair experience highly desirable but not essential.

Company Values

This role aligns closely with our company values. The Retail Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Competitive Salary & Bonuses: Be rewarded for driving success.

Professional Growth: Develop leadership skills and advance your career.

Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

Supportive Culture: Thrive in a collaborative, forward-thinking environment.

Employee Benefits: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process

If you meet your criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.