Retail Store Leader - Tech, Sales, People

PTC - Phone Tech & Comm; Morayfield; On-site; AUD 60,000 - 86,000; Full time

Job summary

PTC Phone Tech & Comm Morayfield is seeking a Store Team Leader to take ownership of the Morayfield location, leading from the floor and coaching your team to deliver great customer experiences and sales results.

You'll be on the floor, leading from the front, driving performance, and building a store culture where customers and team members enjoy coming in.

Qualifications

• Know how to lead people, not just supervise shifts.
• Enjoy sales and understand what drives strong retail performance.
• Can coach someone who isn't performing rather than avoiding the conversation.
• Set clear expectations and hold people accountable.
• Lead from the front rather than managing from the sidelines.
• Are confident talking to customers and building rapport.
• Have the resilience to handle busy days, competing priorities and the occasional curveball.

Responsibilities

• Lead, coach and develop your team to perform at their best
• Drive sales performance and create genuine accountability around KPIs
• Lead from the front and demonstrate what great customer engagement looks like
• Build a positive, energetic and performance-focused store culture
• Coach team members in sales, product knowledge, customer service and operational standards
• Recognise performance gaps early and take action to improve them
• Keep the team focused, motivated and clear on expectations
• Manage the day-to-day operation of the store
• Maintain strong standards across merchandising, stock, cash, security and compliance
• Work closely with your Area Manager and wider PTC team to deliver results
• Learn and support PTC's device repair offering as part of our broader customer experience

Skills

Leadership

Sales

Coaching

Customer engagement

Accountability

Job description

Retail Store Leader - Tech, Sales, People

Great retail leaders don't just hit targets. They build teams that want to hit them.

If you love the energy of retail, know how to bring the best out of people and get a genuine buzz from turning a customer conversation into a great result, we want to meet you.

PTC Phone Tech & Comm is looking for a Store Team Leader to take ownership of our Morayfield location.

This isn't a role where you'll spend your day sitting out the back checking reports.

You'll be on the floor, leading from the front. Coaching your team. Talking to customers. Driving sales. Solving problems. Celebrating wins. Building capability. And creating a store people genuinely enjoy walking into, whether they're a customer or part of your team.

If you're already a great retail leader, or you're a high-performing Assistant Store Manager ready to prove you can run the show, this could be your opportunity.

Who is PTC?

Since 2009, PTC Phone Tech & Comm has grown into an Australian technology retailer with 80+ stores and more than 350 employees nationally.

We specialise in smart-device solutions, accessories, repairs and services, but what happens in our stores goes well beyond selling a phone case.

Our teams solve problems.

They help customers protect their technology, bring damaged devices back to life and find solutions that genuinely suit what they need.

And at Chermside, we're looking for a leader who can bring all of that together.

Your Store. Your Team. Your Results.

As our Store Team Leader, you'll take responsibility for the performance and day-to-day leadership of the store.

You'll:

• Lead, coach and develop your team to perform at their best
• Drive sales performance and create genuine accountability around KPIs
• Lead from the front and demonstrate what great customer engagement looks like
• Build a positive, energetic and performance-focused store culture
• Coach team members in sales, product knowledge, customer service and operational standards
• Recognise performance gaps early and take action to improve them
• Keep the team focused, motivated and clear on expectations
• Manage the day-to-day operation of the store
• Maintain strong standards across merchandising, stock, cash, security and compliance
• Work closely with your Area Manager and wider PTC team to deliver results
• Learn and support PTC's device repair offering as part of our broader customer experience

You do not need to arrive as a phone repair expert.

We can teach technology, products, systems and processes.

What is much harder to teach is leadership, accountability, commercial drive and the ability to get people behind you.

The Person We're Looking For

Forget the perfect CV for a moment.

We're interested in the person behind it.

You could currently be a Store Manager, Assistant Store Manager, 2IC or an experienced retail leader ready for your next challenge.

What matters is that you:

• Know how to lead people, not just supervise shifts
• Enjoy sales and understand what drives strong retail performance
• Can coach someone who isn't performing rather than avoiding the conversation
• Set clear expectations and hold people accountable
• Lead from the front rather than managing from the sidelines
• Are confident talking to customers and building rapport
• Have the resilience to handle busy days, competing priorities and the occasional curveball
• Take ownership when something isn't working
• Are commercially minded and motivated by results
• Are comfortable learning technology and new systems
• Bring energy and personality to your team
• Can have a laugh while still knowing when it's time to get down to business

Most importantly, you care about your team's success as much as your own.

Why PTC?

Because this isn't about maintaining someone else's status quo.

It's an opportunity to put your stamp on a store, build a strong team and show what you're capable of.

PTC is a national business, which means your career doesn't have to stop at one store.

You'll be part of a wider retail leadership network, supported by an Area Manager and Head Office team, with opportunities to continue building your leadership and commercial capability as the business evolves.

We're a business that values:

Challenge. Sincerity. Simplicity. Teamwork. Trust.

We like people who ask how something can be better, take responsibility for making it happen and bring others along with them.

This Could Be Your Next Move

Maybe you're already running a store and want a fresh challenge.

Maybe you're an Assistant Store Manager who's been doing half the manager's job and is ready for the title and accountability to match.

Maybe you've built your career in telco, electronics, fashion, jewellery, beauty, specialty retail or another sales-driven environment and you're ready to try something different.

You don't need to come from tech.

You do need to know how to lead, sell, coach and create a team that performs.

If that's you, we'd genuinely like to hear from you.

Bring the leadership. We'll teach you the tech.