Retail Store Team Lead: Tech, Repairs & Growth

PTC Phone Tech & Comm; Willoughby; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Ongoing training

Bonuses

Zusammenfassung

PTC Phone Tech & Comm in Bankstown, NSW is seeking a Retail Store Team Leader to drive store performance, lead a diverse team, and ensure outstanding customer service across device repairs and sales. You will oversee operations at the Bankstown store with potential support at Chatswood, balancing hands-on work with people leadership.

The right candidate loves technology, achieves KPIs, mentors staff, and thrives in a fast-paced environment.

Qualifikationen

• Experience leading a retail store or large team in a fast-paced environment.
• Hands-on with device repairs and customer service.
• Customer-focused with KPI achievement.
• Tech-savvy with interest in mobile devices.

Aufgaben

• Oversee the operations of the Chatswood and Bankstown stores, ensuring KPIs are met or exceeded.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.

Kenntnisse

People leadership

Customer service

KPI & sales

Tech affinity

Jobbeschreibung

Bankstown, New South Wales 2200, Australia

Posted 07 Oct 2026

Description

About Us:

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!

About the role:

We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting Bankstown store with the opportunity to assist our Chatswood store!

To be successful for this role, you will:

• Oversee the operations of the Chatswood Store, ensuring it meets and exceeds KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who...

• Enjoys leading a diverse team in a fast-paced environment.
• Thrives on a mix of strategic management and hands-on technical work.
• Is passionate about technology and customer satisfaction.
• Values adaptability, continuous learning, and achieving goals.
• Experience with device repairs, computers or other is highly desirable but not essential.

To Succeed in This Role, You Will Be…

• An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.
• Hands-On: Confident performing device repairs and supporting customers directly.
• Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
• Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
• A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
• Tech-Savvy: With a genuine passion for mobile and smart device technology.
• Repair Experience: Previous hands-on experience with phone and device repairs is highly regarded.

Company Values

This role aligns closely with our company values. The Retail Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Competitive Salary & Bonuses: Be rewarded for driving success.

Professional Growth: Develop leadership skills and advance your career.

Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.

Supportive Culture: Thrive in a collaborative, forward-thinking environment.

Employee Benefits: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process

If you meet our criteria, a brief 10-15 minute screening will be emailed to you to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

Ready to lead, inspire, and get hands-on? Apply now and help shape the future of mobile and tech retail with PTC!

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.