Retail Store Manager - Rockhampton

Oscar Wylee; Rockhampton Regional; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Free prescription glasses every 6 0r 6

Family & Friends discounts twice a yr

Stockland Rockhampton Shopping Centre

Flexible rosters: Sundays & Mondays

Google Suite, Deputy, Hibob access

Career growth beyond retail

Job summary

Oscar Wylee Rockhampton is seeking a Store Manager to lead and inspire your team while overseeing day-to-day store operations. You will work closely with Optometrists and Optical Dispensers to blend professional eye care with eyewear styling and exceptional customer service.

You will manage rosters, budgets and labour efficiency, coach staff, and ensure compliance and performance standards. No optical experience is required as we’ll teach you the ropes; growth into area management or operations

Qualifications

• Experience coaching people and driving results in retail.
• Experience contributing to rosters or store performance.
• Passion for delivering great customer experiences.
• Interest in developing decision-making, coaching, and team culture.
• No optical experience required; willing to learn.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support team to reach performance goals through genuine customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on in-store support with sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Leadership in retail

Roster planning

Customer service

Team coaching

Tools

Google Suite

Deputy

Hibob

Job description

As Store Manager for Oscar Wylee in Rockhampton, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our Optometrists and Optical Dispensers to ensure customers receive a blend of professional eye care and eyewear styling advice. Leading your team, you will strive to uphold exceptional customer service and care to everyone who visits your store.

Key Responsibilities

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision-making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings

A base salary up to $65,000 plus superannuation.

Commission earnings at approximately $7,138

Perks

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our store located in the bustling Stockland Rockhampton Shopping Centre. Check out our store page here!
• Flexible rosters for the perfect work-life balance, with each Sunday and Monday RDO
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail - from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Oscar Wylee Rockhampton store offers a bright, modern space designed to create an exceptional customer experience. Beautifully presented and located in a vibrant retail hub, it offers a welcoming environment with a supportive team and strong focus on customer connection.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!