Retail Store Manager- Moonee Ponds

Oscar Wylee Pty Ltd.; Victoria; Hybrid; AUD 61,200 - 74,800; Full time

Benefits offered by this job

Free prescription glasses every six 0

Family & Friends discounts twice a‑y

Job summary

Oscar Wylee is seeking a Store Manager for its Moonee Ponds Central Shopping Centre store to lead a team, oversee day-to-day operations and deliver outstanding customer care. You will partner with Optometrists and Optical Dispensers to blend eye care with styling, manage rosters and budgets, and drive performance through coaching and a people‑first approach.

No optical experience required; we’ll teach you everything about optical retail.

Qualifications

• Proven leadership experience in retail.
• Experience supporting rosters or labour planning is a plus.
• Passion for delivering great customer experiences.
• Willing to learn optical retail specifics.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support your team to reach performance goals through customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on in-store sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Leadership

Roster planning

Customer service

Coaching

Team culture

Job description

As Store Manager for Oscar Wylee in Moonee Ponds Central Shopping Centre, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our Optometrists and Optical Dispensers to ensure customers receive a blend of professional eye care and eyewear styling advice. Leading your team, you will strive to uphold exceptional customer service and care to everyone who visits your store.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards


• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.


• Manage rosters, budgets, and labour efficiency


• Provide hands-on support in-store, assisting with sales, service, and patient care


• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)


• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.


• A passion for delivering great customer experiences


• A keen interest in developing your skills in decision‑making, coaching, and team culture


• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings:

Upto 68k salary + Super + Bonus

Perks:

Get a free pair of prescription glasses every six months

• Treat your loved ones to Family & Friends discounts twice a year!


• Work in our beautiful store located in Moonee Ponds Central Shopping Centre with plenty of parking spaces available, or a 4-minute walk from Moonee Ponds Train Station if you prefer public transport. Check out our store page here!


• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates


• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Our Moonee Ponds store in Moonee Ponds Central Shopping Centre has plenty of retail, entertainment and dining options.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!