Retail Store Manager - Rockhampton

Oscar Wylee Pty; Rockhampton Regional; On-site; Confidential; Full time

Benefits offered by this job

Free prescription glasses

Family & Friends discounts

Rockhampton store location

Flexible rosters

Google Suite access

Hibob HR platform access

Career growth opportunities

Job summary

Oscar Wylee stores in Rockhampton require a Store Manager to lead the team and oversee daily operations, ensuring outstanding customer care and a high‑performing store.

You will partner with Optometrists and Dispensers to blend eye care with eyewear styling, while driving staff development and a positive store culture.

Qualifications

• Previous leadership experience in retail; coaching people and driving results.
• Experience supporting or contributing to rosters, labour planning, or store performance.
• A passion for delivering great customer experiences.
• An interest in developing skills in decision‑making, coaching, and team culture.
• No optical experience required—we'll teach you all about optical retail.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on support in-store, assisting with sales, service, and patient care.
• Partner with Optometrists to ensure every customer receives an exceptional experience.

Skills

Retail leadership

Roster planning

Customer service focus

Coaching skills

Decision making

Job description

As Store Manager for Oscar Wylee inRockhampton, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our Optometrists and Optical Dispensers to ensure customers receive a blend of professional eye care and eyewear styling advice. Leading your team, you will strive to uphold exceptional customer service and care to everyone who visits your store.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn't important - if you've coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we'll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision‑making, coaching, and team culture
• No optical experience required - we'll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings:

A base salary up to $65,000 plus superannuation.

Commission earnings at approximately $7,138

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our store located in the bustling Stockland Rockhampton Shopping Centre. Check out our store page here!
• Flexible rosters for the perfect work‑life balance, with each Sunday and Monday RDO
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Oscar Wylee Rockhampton store offers a bright, modern space designed to create an exceptional customer experience. Beautifully presented and located in a vibrant retail hub, it offers a welcoming environment with a supportive team and strong focus on customer connection.

We design our eyewear in‑house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We're committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!