Store Manager - Chermside

Oscar Wylee; City of Brisbane; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Free glasses every six months

Family discounts twice a year

Westfield Chermside store location

Flexible rosters with Sun/Mon RDO

Tech tools: Google Suite, Deputy, Hibo

Career growth beyond retail

Job summary

Oscar Wylee is seeking a Store Manager for our Kawana Shoppingworld location. You will lead and inspire your team, oversee day-to-day operations, and work closely with a Store Partner to drive commercial success.

Our Kawana store is part of a joint venture with strong leadership and growth with opportunities across retail and optometry. You will enhance customer experiences while developing your decision-making and coaching skills.

Qualifications

• Leadership experience in retail or similar, with coaching ability.
• Experience supporting rostering or labour planning and store performance.
• Passion for delivering great customer experiences.
• Willingness to develop decision-making, coaching and team culture.
• No optical experience required; ready to learn optical retail.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support team to reach performance goals through genuine customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on support in-store, assisting with sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Leadership experience

Rostering experience

Customer experience focus

Decision-making

Coaching and team culture

Job description

As Store Manager for Oscar Wylee in Westfield Kawana Shoppingworld, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our Kawana store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

Key Responsibilities

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision-making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings

A base salary up to $68,000 plus superannuation.

Perks

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Chermside, a bustling entertainment spot which is easy to access. Check out our store page here!
• Flexible rosters for the perfect work-life balance, with each Sunday and Monday RDO
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Our Kawana store sits within Kawana Shoppingworld, a vibrant retail destination with more than 150 stores, dining options and entertainment. After work, enjoy the nearby Sunshine Coast beaches which are just minutes away, perfect for relaxing walks or catching the ocean breeze.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.