Retail Store Manager - Casual

Charles Parsons & Co.; Willoughby; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Family-friendly roster

Job summary

Charles Parsons & Co. is seeking a hands-on Shop Manager to oversee our Northshore stores, delivering a welcoming, fast, and seamless experience for parents and students.

You’ll lead daily store performance, drive sales, manage stock and administration, and work with Head Office to ensure top customer service and smooth operations.

Qualifications

• Must have the legal right to work in Australia and WWCC.

Responsibilities

• Deliver outstanding customer service while building connections with students, parents and the school community.
• Take ownership of daily store performance, assist customers, maximise sales, and work toward store targets.
• Ensure stock management and administration to support smooth operations and presentation.

Skills

Customer service

Sales

Stock control

Administration

Job description

About Us

Charles Parsons is a long-established, family-owned Australian business with over 100 years of experience in textiles and apparel.

Its schoolwear division, Ranier Schoolwear incorporating Claudines Schoolwear, partners with schools to deliver end-to-end uniform solutions—from design and manufacturing to in-store and online retail. Known for quality and reliability, Ranier supports school communities with a seamless and customer-focused experience.

About the Position

We’re on the lookout for a passionate, hands‑on Shop Manager to work across our stores on the Northshore. You’ll be at the heart of the school community—keeping each store running smoothly while creating a friendly, fast, and seamless experience for every parent and student.

If you love delivering exceptional customer service, enjoy being busy and hands‑on, and take pride in owning your results, this is your chance to step into a role where you can truly make an impact.

Key Responsibilities

You’ll be the driving force behind the in-store experience—delivering outstanding customer service while building genuine connections with students, parents, and the school community. Your ability to create a welcoming, efficient, and positive environment will be key to the store’s success.

With a strong focus on sales, you’ll take ownership of daily store performance, confidently assisting customers, maximising sales opportunities, and ensuring every interaction contributes to achieving store targets. You’ll bring a proactive approach, staying organised and responsive during busy seasonal periods.

Behind the scenes, you’ll ensure the store runs seamlessly through accurate stock management and administration. From maintaining inventory integrity to processing transactions with precision, your attention to detail will support smooth operations and a consistently high standard of presentation.

What you can expect from us

• We’ll set you up to succeed from day one—with training, practical support, and a healthy work-life balance.
• Complete training across our in-store systems (POS, webstore, stocktake, and Click & Collect).
• Ongoing support from your Area Retail Manager, and Head Office team.
• Strong administration support from Head Office—we handle ordering, buying, warehousing, and client management and communications.
• A family-friendly roster: no nights, Sundays, or public holidays.

To be considered, you must have the legal right to work in Australia and either hold, or be willing to obtain, a valid Working with Children Check (WWCC).