Retail Store Manager

Sociable Tech Pty Ltd; Sydney; On-site; AUD 72,000 - 88,000; Full time

Job summary

Norso Pty Ltd T/A Subway Arndell Park is hiring a Retail Store Manager to lead daily store operations at Arndell Park, Blacktown NSW. The role requires managing staff, rosters, and inventory while driving profitability and brand standards.

The successful candidate will ensure food safety compliance, oversee budgets, and deliver exceptional customer service in a busy franchise setting.

Qualifications

• A formal qualification in Hospitality Management or related discipline.
• Minimum Diploma level or equivalent required.
• 1 year of relevant managerial experience in retail/hospitality.

Responsibilities

• Determine product mix, stock levels and service standards for the store.
• Implement purchasing and local marketing within franchise parameters.
• Promote store products and services to grow local customer reach.
• Serve food/beverages and manage counter sales and menu advice.
• Maintain daily stock records, inventory counts and financials.
• Oversee store budgets and cost-control measures.
• Recruit, train, roster, and supervise store personnel.
• Ensure WHS and food-safety compliance at all times.

Skills

Staff supervision

Roster management

Inventory control

Customer service

Education

Diploma in Hospitality Management

Job description

Job Type: Permanent position | Full time position

Job Description

Norso Pty Ltd Position: Retail Store Manager. Salary: $80,000 per year + Superannuation Hours: 38 hours per week, Full-Time Location: Shop 2/69 Holbeche Rd, Arndell Park Shopping Centre, Arndell Park, Blacktown NSW 2148 Experience Required: Minimum 1 year of relevant experience required Norso Pty Ltd T/A Subway Arndell Park is seeking a dedicated and experienced Retail Store Manager (General) (ANZSCO 142111) to lead daily store operations, manage staff, and drive business growth at our Arndell Park location. We pride ourselves on delivering exceptional customer service, high-quality fresh food, and operational excellence.

The successful candidate will oversee daily store administration, manage roster schedules and staff training, control inventory and supplier orders, ensure compliance with food safety and hygiene standards, and implement operational strategies to maintain profitability and brand excellence.

Responsibilities

• Determining product mix, stock levels, and service standards tailored to store requirements.
• Formulating and implementing purchasing and local marketing strategies while setting product pricing within franchise parameters.
• Promoting and advertising the store's products and services to expand local customer reach.
• Serving food and beverages to customers, managing counter sales, and advising on menu items.
• Maintaining accurate records of daily stock levels, inventory counts, and financial transactions.
• Managing and undertaking store operational budgets and cost-control measures.
• Controlling the recruitment, training, roster scheduling, and direct supervision of store personnel.
• Ensuring strict adherence to workplace health and safety (WHS) regulations and food safety compliance standard.

Qualifications & Experience

• A formal qualification in Hospitality Management, Management, or a related discipline. (minimum Diploma level or equivalent).
• Minimum 1 year of relevant professional experience as a Retail Store Manager or in a related supervisory hospitality services role.
• Strong operational knowledge of cafe, restaurant or fast-food principles, infection control standards, and quality assurance protocols.
• Demonstrated skills in staff supervision, operational planning, staff allocation, and resolving customer service issues.

Work Type: Full time Salary: $80000-80000