Retail Site Manager: Lead Ops & Team Performance

Reddy Express - OTR Group; Lismore; On-site; AUD 70,000 - 110,000; Full time

Job summary

Reddy Express - OTR Group is seeking a Site Manager to oversee the daily store operations, drive exceptional customer service, lead training, rostering, stock control and reporting within our NSW network.

The role emphasizes health and safety compliance, team leadership and proactive process improvements in a fast-paced retail environment. Strong communication and teamwork are essential for success.

Qualifications

• Lead and develop a retail/hospitality team to deliver consistent service.
• Build and maintain positive customer relationships.
• Deliver effective staff training and rostering.
• Maintain strong health and safety practices.
• Communicate clearly with team and management.
• Show attention to detail and ability to adapt to change.

Responsibilities

• Manage day-to-day store operations.
• Oversee customer service and staff rostering.
• Control stock and report on store performance.
• Enforce health and safety policies and procedures.

Skills

Leadership experience

Customer service

Training and development

Communication skills

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express - OTR Group is seeking a Site Manager to oversee the daily store operations, drive exceptional customer service, lead training, rostering, stock control and reporting within our NSW network.

The role emphasizes health and safety compliance, team leadership and proactive process improvements in a fast-paced retail environment. Strong communication and teamwork are essential for success.