Retail Site Leader: Customer Experience & Team Development

Reddy Express; Paraburdoo; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express, a brand of OTR Group, is seeking a Site Manager to lead daily store operations in Western Australia. You will manage a small team, ensure outstanding customer service, and drive efficient rostering and stock management.

You will also analyse sales, implement training, and mentor team members to reach performance goals. This role requires strong communication, a hands-on leadership style, and the ability to adapt to change while upholding health and safety policies.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Demonstrated drive to advance your own career and inspire others.
• Strong, professional communication skills.
• Passion for delivering exceptional customer service and training.
• Ability to adapt to change.
• Excellent attention to detail.
• Teamwork and collaboration.

Responsibilities

• Oversee day-to-day store operations.
• Coordinate customer service, staff training and rostering.
• Manage stock control and reporting.
• Implement and uphold health and safety policies.

Skills

Leadership experience in retail/hospit

Career-driven mindset

Excellent communication skills

Customer service excellence

Training and mentoring

Adaptability

Attention to detail and teamwork

Job description

Reddy Express, a brand of OTR Group, is seeking a Site Manager to lead daily store operations in Western Australia. You will manage a small team, ensure outstanding customer service, and drive efficient rostering and stock management.

You will also analyse sales, implement training, and mentor team members to reach performance goals. This role requires strong communication, a hands-on leadership style, and the ability to adapt to change while upholding health and safety policies.