Retail Site Manager: Lead Service & Team Growth

OTR; Emerald Beach; On-site; AUD 70,000 - 90,000; Full time

Job summary

Reddy Express Site Manager at OTR Group leads day-to-day store operations, focusing on customer service, staff development, rostering and stock control. The role requires ensuring health and safety policies are followed and reporting is conducted accurately.

The ideal candidate delivers exceptional service, communicates professionally, and drives a proactive team culture. This on-site role anchors OTR's retail network in Australia.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.
• Australian working rights and ability to obtain police clearance.

Responsibilities

• Responsible for the day-to-day operations of the store, including customer service, team training and development, rostering, stock management, and reporting.
• Adhere to and implement health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Site Manager at OTR Group leads day-to-day store operations, focusing on customer service, staff development, rostering and stock control. The role requires ensuring health and safety policies are followed and reporting is conducted accurately.

The ideal candidate delivers exceptional service, communicates professionally, and drives a proactive team culture. This on-site role anchors OTR's retail network in Australia.