Retail Site Leader: Customer Service & Operations

Reddy Express; Western Australia; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Reddy Express in WA is seeking a Site Manager to lead daily store operations, deliver exceptional customer service, and train the team. The role focuses on rostering, stock control, reporting, and enforcing health and safety policies across the site.

The ideal candidate will bring strong leadership, communication, and teamwork skills, with a passion for developing others and driving store performance in a fast-paced retail environment.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills.
• Passion for delivering exceptional customer service and training others.
• Ability to adapt to change.
• Strong attention to detail and teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Lead customer service delivery and staff training.
• Roster staff and manage scheduling.
• Stock management and reporting responsibilities.
• Ensure health and safety policies and procedures are followed.

Skills

Leadership experience

Communication skills

Customer service excellence

Teamwork

Adaptability

Attention to detail

Job description

Reddy Express in WA is seeking a Site Manager to lead daily store operations, deliver exceptional customer service, and train the team. The role focuses on rostering, stock control, reporting, and enforcing health and safety policies across the site.

The ideal candidate will bring strong leadership, communication, and teamwork skills, with a passion for developing others and driving store performance in a fast-paced retail environment.