Retail Service Leader: Customer Experience & Supervision

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & progression

Qualifications support

Vehicle leasing

Job summary

Drakes Supermarkets in Rockhampton is seeking a motivated leader to join the Customer Service department. You will lead a small team, create rosters, generate orders and perform stock takes while driving exceptional service.

The role focuses on hands-on leadership, coaching, merchandising flair and cost control in a busy supermarket setting. Training and progression opportunities are offered within a supportive team.

Qualifications

• Leadership experience in retail or customer service environment.
• Ability to lead and manage a team.
• Experience creating rosters and monitoring stock.
• Strong customer service focus and communication skills.

Responsibilities

• Lead the store's Customer Service department.
• Manage a small team and rosters.
• Generate orders and perform stock takes.
• Coach, train and performance manage staff.
• Ensure health and safety standards.

Skills

Team leadership

Roster management

Stock control

Customer service

Education

High school diploma

Tools

POS systems

Job description

Drakes Supermarkets in Rockhampton is seeking a motivated leader to join the Customer Service department. You will lead a small team, create rosters, generate orders and perform stock takes while driving exceptional service.

The role focuses on hands-on leadership, coaching, merchandising flair and cost control in a busy supermarket setting. Training and progression opportunities are offered within a supportive team.