Control Room Operator | Hawthorn

Securecorp; City of Melbourne; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Rewards program

Employee Assistance Program (EAP)

Wellbeing platform with discounts

Online learning programs

Career progression opportunities

Job summary

Securecorp is seeking Casual Control Room Operators for education sites in Hawthorn, Croydon, and Wantirna. The role emphasizes customer service, patrols, access control, and emergency response with a control room endorsement and WWCC.

Flexibility to work rotating shifts, including nights and weekends, is essential. This position offers development opportunities, EAP access, and employee reward programs within a supportive team environment.

Qualifications

• Current Security Licence with Control Room endorsement.
• Current First Aid and CPR certification.
• Current Working With Children Check clearance.
• Previous experience in the security industry is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong customer service skills and professional presentation.
• Availability to work casual shifts across Hawthorn, Croydon, and Wantirna.

Responsibilities

• Deliver exceptional security and customer service.
• Conduct foot patrols and monitor assigned premises.
• Control room functions.
• Respond to emergencies, incidents, and alarm activations.
• Assess and report potential security risks.
• Manage access control and visitor management processes.
• Complete incident reports and maintain accurate records and logs.
• Support site operations across multiple campuses as required.

Skills

Control Room Licence

First Aid & CPR

WWCC

Security experience

Communication skills

Teamwork

Customer service

Casual shifts availability

Job description

About the Role

Securecorp is seeking a Casual Control Room Operators to join our team for education sites located in Hawthorn, Croydon, and Wantirna.

This is a Control Room Operator role with a strong focus on customer service, site patrols, access control, and emergency response. A Control Room endorsement is essential and Working With Children's check.

Flexibility to work rotating shifts, including nights and weekends, is essential.

Key Responsibilities

• Deliver exceptional security and customer service.
• Conduct foot patrols and monitor assigned premises.
• Control room functions
• Respond to emergencies, incidents, and alarm activations.
• Assess and report potential security risks.
• Manage access control and visitor management processes.
• Complete incident reports and maintain accurate records and logs.
• Support site operations across multiple campuses as required.
• Employee rewards and recognition programs.
• Career progression and professional development opportunities.
• Access to our Employee Assistance Program (EAP).
• Wellbeing platform with free health checks and exclusive discounts at major retailers, restaurants, fitness centres, and more.
• Online learning programs to support both professional and personal development.
• Opportunity to work across multiple sites and gain valuable industry experience.

Skills & Experience

To be successful in this role, you will have:

• A current Security Licence (Control Room endorsement essential).
• Current First Aid and CPR certification.
• Current working with children check clearance
• Previous experience within the security industry.
• Excellent written and verbal communication skills.
• The ability to work independently and as part of a team.
• Strong customer service skills and a professional presentation.
• Availability to work casual shifts across Hawthorn, Croydon, and Wantirna.

About the Company

At Securecorp, we pride ourselves on being a successful, progressive, and award-winning organisation. We provide security, cleaning, electronics, and monitoring services nationwide across a diverse range of sectors, including retail, major events, corporate sites, aviation, education, and more.

Our commitment to reliability, integrity, and delivering results drives everything we do. We are dedicated to providing a stable, supportive environment where our employees can grow, develop, and build rewarding careers.

Securecorp is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued and respected.

Roster:

Casual hours across three campuses

Securecorp Protective Services Pty Ltd
Private Security Business Licence 805-434-70S