Retail Sales Team Leader

IKEA; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

5 weeks’ Paid Annual Leave

24/7 Employee Assistance Program

Co-worker discount of 15%

Nutritious meals

Bonus programme

Job summary

A global home furnishing retailer in Sydney is seeking a Retail Sales Team Leader to drive sales performance and lead a team. The ideal candidate should be passionate about home furnishings, skilled in customer engagement, and have at least 1 year of team leadership experience. This permanent, full-time role offers rotating shifts including weekends and competitive benefits including paid leave and employee discounts.

Qualifications

• Minimum 1 year experience leading a team.
• Proactive and high-energy with customer engagement.
• Knowledge of customer behavior and needs.

Responsibilities

• Drive sales performance by understanding customers’ needs.
• Ensure operational execution and continuous improvement.
• Maintain well-stocked and organized retail spaces.

Skills

Customer engagement

Team leadership

Sales data analysis

Understanding customer behavior

Job description

Overview

Join to apply for the Retail Sales Team Leader role at IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent, Full-time, 76hrs/fortnight.
• You must have the availability a rotating roster between the hours of 8:00am to 10:00pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).

About this work area

As a Sales Team Leader, you have a great opportunity to develop your career and grow with IKEA.

Responsibilities

• Driving sales performance by understanding our customers’ needs, analysing the local market, and monitoring competition, and acting quickly to prioritise products and services that enhance profitability.
• Responsible for operational execution of activities and ways of working, while also taking responsibility to continuously improve these locally.
• Developing comprehensive range knowledge and sharing insights, features, and benefits with customers, team members, and commercial partners to maximise sales.
• Ensuring a seamless customer experience across channels, acting on customer insights to exceed expectations.
• Leading and motivating team members, and collaborating with commercial partners, to maintain inspiring, organised, well-stocked retail shops, ensuring the IKEA product range is presented in an engaging way that customers find easy to shop.
• Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results.

Qualifications

• Passionate about home furnishings and curious about life at home.
• Proactive and high-energy, motivated to actively engage with customers to support them in their buying decisions.
• Skilled in understanding customer behaviour, motivations, and needs, and effectively applying this knowledge to find solutions and drive sales.
• Experienced leading a team of direct reports (minimum 1 year) including team development - coaching, building competence, managing performance, and creating a talent pipeline for future leadership roles.
• What we call a ‘restless doer’, adaptable. driven by curiosity, enthusiasm, and a desire to create a better everyday life for the many people.
• Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
• Looking for an opportunity to grow and develop your retail leadership career with IKEA.

Location

Sydney, New South Wales, Australia

Employment details

• Permanent, Full-time
• Hours: 76 hours per fortnight; rotating roster between 8:00am and 10:00pm, weekdays and alternating weekend shifts