Sales Team Leader (Markethall)

IKEA Gruppe; North Lakes; On-site; Confidential; Full time

Benefits offered by this job

Paid annual leave

Parental leave

Employee assistance

Co-worker discount

Subsidised meals

Uniform provided

Free parking

Bonus programme

Benefits membership

Loyalty programme

Job summary

IKEA Gruppe in Queensland North Lakes is seeking a proactive Sales Team Leader to drive store performance and deliver outstanding customer experiences. You will lead a team on the shop floor, maintain merchandise standards, and ensure the store presents a compelling range that meets local needs.

The role requires coaching and performance management, a data-informed approach to sales, and the ability to work a rotating roster across day and evening shifts, including weekends, in a dynamic home

Qualifications

• Experience leading a sales team in retail.
• Strong customer service and communication skills.
• Ability to coach and develop co-workers.
• A proactive, data-driven mindset for sales improvement.
• Flexibility to work a rotating roster including weekends.

Responsibilities

• Drive sales growth by understanding customer needs and local market trends.
• Coach/co-worker performance and build a strong talent pipeline.
• Maintain shop floor presentation and accurate stock levels.
• Oversee daily store operations to ensure a consistent shopping experience.
• Implement local ways of working and monitor KPIs.

Skills

Sales leadership

Customer focus

Coaching

Roster management

Data-driven decisions

Tools

POS system

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

• This role is permanent, full-time, 76hrs/fortnight.
• This role will be managing cooking and eating, textiles and bathrooms departments.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

About this work area

As Sales Team Leader your responsibilities will include, but are not limited to:

• Drive sales growth by understanding our customers’ needs, analysing the local market, and monitoring competition to prioritise products and services that enhance profitability.
• Drives sales by ensuring co-workers have the right growth mindset, up-to-date knowledge of product range & services and home furnishing expertise to actively sell and meet customers' overall expectations on shopping experience.
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable team.
• Responsible for execution of central solution and ways of working as well as development and constant improvement of local ways of working and internal service agreements.
• Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results.

As Sales Team Leader you are or have:

• Enthusiastic about home furnishings and customer-focused, using the right attitude and behaviours to actively drive sales and assist customers in their buying decisions.
• Skilled in understanding customer behaviour and effectively applying this knowledge to influence sales and service strategies.
• Committed to developing co-workers by managing performance, providing coaching, and building a strong talent pipeline for future leadership roles.
• Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
• Driven to thrive in a multi-faceted, fast-paced environment where you are relentless about delivering the best outcomes for co-workers, customers and the business.
• Business-minded and entrepreneurial, daring to think commercially and explore creative solutions to achieve commercial success.

We need people like you

At IKEA, work is so much more than a job. Come join us!