Retail Logistics Team Leader

IKEA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks’ Paid Annual Leave

Parental Leave

Co-worker discount 15%

Free parking

Employee Assistance Program

Novated leasing

Uniform provided

Meal benefits

Bonus programme

Job summary

IKEA Australia in Sydney is seeking a Retail Logistics Team Leader to oversee daily Fulfilment Operations, rostering, breaks and KPI performance, while coaching a fast‑moving team to deliver high standards of safety and efficiency.

You will build strong partnerships with Sales, Commercial and Fulfilment to support promotions, range changes and commercial priorities that drive sales and customer satisfaction, maintain stock flow and readiness, and lead continuous improvement in an ever‑changing

Qualifications

• Experience leading teams in retail logistics or fulfilment operations.
• Strong stakeholder management across multiple functions.
• Knowledge of stock control, replenishment and goods flow processes.
• Ability to analyse performance and drive improvements.
• Commitment to safety and high-quality customer service.

Responsibilities

• Oversee daily Fulfilment Operations, rostering, breaks and KPI performance.
• Coach and develop co-workers to a high-performing, safety-focused team.
• Partner with Sales, Commercial and Fulfilment to support promotions and priorities.
• Ensure efficient stock flow, inventory accuracy and readiness for promotions.
• Drive continuous improvement to enhance efficiency and the customer experience.

Skills

Team leadership

Stakeholder management

Stock control

Inventory management

Operational planning

Data-driven improvement

Safety compliance

Coaching

Communication

Job description

A day in your life with us

As a Retail Logistics Team Leader, you will lead the daily logistics operations that keep products available for our customers and support strong commercial outcomes. You will partner closely with Sales, Commercial and Fulfilment stakeholders to ensure efficient stock flow, seamless replenishment, and operational readiness across the Market Hall area.

In this role, you will create the conditions for excellent product availability, support key commercial activities and promotions, and lead your team to deliver a safe, efficient and customer-focused operation.

What you need to know

Working at IKEA has its benefits:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent Full-time, 76hrs/fortnight
• Internal job title is Fulfilment Operations Team Leader
• Availability is required for early morning shifts commencing from 4:00am, including every second weekend, to support operational requirements.
• As part of the recruitment process, final candidates will be required to complete pre-employment checks. Including a National Police Check.
• A current Australian forklift licence is highly regarded.

About this work area

As a Retail Logistics Team Leader your responsibilities will include, but are not limited to:

• Oversee daily Fulfilment Operations, including team coordination, rostering, breaks, and KPI performance.
• Leading, coaching and developing co-workers to create a high-performing, engaged and safety-focused team.
• Building strong partnerships with Sales, Commercial and Fulfilment teams to support promotions, range changes and commercial priorities that drive sales performance and customer satisfaction.
• Ensuring efficient stock flow and operational readiness while maintaining the highest standards of quality, productivity and customer focus.
• Monitoring operational performance, inventory accuracy and workload planning to achieve business goals and meet seasonal demands.
• Maintaining a safe, organised and compliant working environment in line with IKEA standards and local legislation.
• Driving continuous improvement initiatives that enhance operational efficiency, availability and the customer experience.

As a Retail Logistics Team Leader, you are a proactive and hands-on leader who thrives in a fast-paced retail logistics environment. You are passionate about delivering great customer outcomes through strong operational execution and effective collaboration across the business.

To be successful in this role, you will have:

• Experience leading teams within retail logistics, warehousing, supply chain or fulfilment operations.
• Strong stakeholder management skills with the ability to build trusted partnerships and influence outcomes across multiple business functions.
• Knowledge of stock control, replenishment, inventory management and goods flow processes.
• Strong planning, prioritisation and problem-solving capabilities, with the ability to adapt in a dynamic operational environment.
• The ability to analyse operational performance and use data to drive continuous improvement and business results.
• Excellent communication and coaching skills, with a passion for developing people and building capability.
• A strong commitment to safety, compliance and creating a positive working environment.

We need people like you

At IKEA, work is so much more than a job. Come join us!