Food Sales & Operations Manager

IKEA; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

5 weeks’ Paid Annual Leave

Parental Leave

Family & Community Leave

Co-worker discount 15%

Meal discounts / free drinks

Co-worker uniform

Free parking

Benefits membership

Novated leasing / EV options

Superannuation salary sacrifice

Fitness Passport

Bonus programme

Co-worker Loyalty programme

Job summary

IKEA Food is a dynamic hospitality operation at IKEA Sydney, offering leadership of the Swedish Restaurant and Swedish Food Market, with opportunities to shape strategy, drive growth and deliver memorable customer experiences.

As a Food Sales & Operations Manager you will lead a large team, grow the business, ensure food safety and compliance, and align the store plan with the overall commercial agenda.

Qualifications

• Lead, coach and develop teams to create an inclusive, high-performing culture.
• Experience in large operational teams within hospitality or retail.
• Commercial mindset with ability to identify opportunities and drive profitability.
• Solution-focused, resilient leadership with clear accountability.
• Ability to translate customer insights into actionable growth strategies.

Responsibilities

• Lead, coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
• Lead and grow the IKEA Food business across our Swedish Restaurant and Swedish Food Market by identifying commercial opportunities, increasing sales, improving profitability and delivering an exceptional customer experience.
• Implement IKEA commercial frameworks, standards and cross merchandising strategies in close collaboration with internal and external stakeholders to ensure the IKEA Food experience is fully integrated into the store experience.
• Proactively contribute to executing the store and IKEA Food business plan, connecting IKEA Food to the overall store commercial agenda.
• Create an inclusive, safe and engaging work environment where your team feels supported to perform, grow and contribute.
• Use customer insights and performance data to continuously strengthen the food business and drive sustainable growth.
• Secure a high-quality, seamless and memorable customer experience across IKEA Food ensuring food safety, compliance and operational excellence are consistently met.

Job description

What you need to know

Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

About the role:

• This role is Permanent Full-time, 76hrs/fortnight.
• Reporting line - IKEA Food Manager
• Internal job title - Unit Food Commercial Manager
• As our store operates 7 days per week, you must be available to work a rotating roster including day and evening shifts, as well as alternating weekends (Saturday and Sunday).

Together as a Team

IKEA Food is much more than a restaurant. It's an important part of the IKEA experience, welcoming millions of customers each year and helping create a reason for customers to stay longer, return more often and connect with the IKEA brand.

About this work area

As Food Sales & Operations Manager, you'll lead a dynamic hospitality operation with the opportunity to shape strategy, drive commercial growth and create memorable customer experiences. You'll inspire and develop high-performing teams, identify new opportunities to grow the business, and bring innovative ideas to life in a fast-paced retail environment. If you're passionate about hospitality, people leadership and building a thriving commercial business, this is your opportunity to make a real impact with one of the world's most loved brands.

Your responsibilities include but are not limited to:

• Lead, coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
• Lead and grow the IKEA Food business across our Swedish Restaurant and Swedish Food Market by identifying commercial opportunities, increasing sales, improving profitability and delivering an exceptional customer experience.
• Implement IKEA commercial frameworks, standards and cross merchandising strategies in close collaboration with internal and external stakeholders to ensure the IKEA Food experience is fully integrated into the store experience.
• Proactively contribute to executing the store and IKEA Food business plan, connecting IKEA Food to the overall store commercial agenda.
• Create an inclusive, safe and engaging work environment where your team feels supported to perform, grow and contribute.
• Use customer insights and performance data to continuously strengthen the food business and drive sustainable growth.
• Secure a high-quality, seamless and memorable customer experience across IKEA Food ensuring food safety, compliance and operational excellence are consistently met.

As Food Sales & Operations Manager, you are:

• A people-focused leader who has a passion for developing people, building capability and creating high-performing teams to deliver outstanding commercial results.
• Experienced in leading large operational teams in a fast-paced, high-volume hospitality environment or retail environment.
• Commercially minded, with the ability to identify opportunities, understand business performance and make decisions that drive growth and profitability.
• Solution-focused and resilient, embracing challenges with the drive to turn opportunities into positive business outcomes.
• Able to bring confidence and perspective to complex leadership situations, fostering engagement, bringing clarity and accountability, and enabling your team to achieve their full potential.

We need people like you

At IKEA, work is so much more than a job. Come join us!