Retail Sales /Pawn Broker / Second hand dealer

Cash traders Australia; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Competitive remuneration

Flexible part-time hours

On-the-job training in pawn brokerage

Retail and customer service skills

Friendly team environment

Diverse product range experience

Job summary

Cash Traders Australia in Glenroy, VIC is seeking a part-time Retail Sales Assistant / Pawn Broker / Second Hand Dealer to join our team. You will engage customers, handle transactions and assess items for sale or pawning.

This role offers on-the-job training in pawn brokerage and second-hand goods valuation, with flexible part-time hours, a friendly team, and opportunities to develop retail and customer service skills in a dynamic, community-oriented store.

Qualifications

• Proven experience in retail, sales, or customer service.
• Strong numeracy and POS proficiency.
• Excellent communication and interpersonal skills.
• Honest, trustworthy with integrity for handling valuables.
• Attention to detail and record-keeping.
• Knowledge of or willingness to learn relevant retail and pawn broking regulation(s).

Responsibilities

• Engage with customers to assess needs and advise on second-hand products and pawn services.
• Process sales with POS and handle cash and card payments securely.
• Assess condition and value of items for sale or pawning.
• Receive, catalogue, price, and display merchandise.
• Maintain accurate records of transactions, inventory and pawn agreements.
• Ensure compliance with pawn broking and second-hand regulations.
• Keep the store clean, organized and inviting.
• Build relationships and handle enquiries professionally.
• Assist with stock management and display improvements.

Skills

Retail experience

Customer service

Sales skills

Numeracy

POS proficiency

Communication

Attention to detail

Tools

POS systems

Basic computer skills

Job description

Retail Sales /Pawn Broker / Second hand dealer

Cash Traders Australia is seeking a Retail Sales Assistant / Pawn Broker / Second Hand Dealer to join our team in Glenroy, VIC. This is a part-time position offering an exciting opportunity to work in the dynamic retail and second‑hand goods sector. In this role, you will be at the forefront of customer service, managing transactions, assessing merchandise, and ensuring an exceptional shopping experience for our clients. You will play a vital part in our store operations, contributing to our mission of providing quality second‑hand goods and reliable pawn services to our local community.

Key responsibilities

• Engaging with customers to understand their needs and providing expert advice on second‑hand products and pawn services
• Processing sales transactions accurately using point‑of‑sale systems and handling cash and card payments securely
• Assessing and evaluating the condition and value of items brought in for sale or pawning
• Receiving, cataloguing, pricing and displaying merchandise in an organised and attractive manner
• Maintaining accurate records of transactions, inventory and pawn agreements in accordance with legal requirements
• Ensuring compliance with relevant legislation governing pawn broking and second‑hand dealer operations
• Keeping the store clean, well‑organised and visually appealing for customers
• Building positive relationships with customers and handling enquiries or concerns professionally
• Assisting with stock management and identifying opportunities to improve product displays

What we're looking for

• Proven experience in retail, sales, or customer service roles, ideally within the second‑hand goods or pawn brokerage industry
• Strong numeracy skills and proficiency with point‑of‑sale systems and basic computer applications
• Excellent communication and interpersonal skills with the ability to build rapport with diverse customers
• Honest, trustworthy character with sound judgment and integrity, essential for handling valuable items and customer information
• Attention to detail and ability to maintain accurate records and follow procedures
• Knowledge of or willingness to learn relevant retail and pawn broking legislation and regulations

What we offer

At Cash Traders Australia, we value our team members and provide a supportive working environment. We offer:

• Competitive remuneration for part‑time work
• Flexible part‑time hours to suit your lifestyle
• On‑the‑job training in pawn brokerage practices and second‑hand goods valuation
• Opportunities to develop retail and customer service expertise
• A friendly and collaborative team environment
• Experience working with a diverse range of products and customers

About us

Cash Traders Australia is an established second‑hand goods and pawn brokerage retailer serving the Glenroy community and surrounding areas. We pride ourselves on offering quality merchandise, fair valuation, and professional pawn services to our valued customers. Our business is built on trust, integrity and a commitment to providing excellent customer service. We are passionate about sustainability through the second‑hand market and believe in giving items a second life whilst helping customers access affordable goods and quick financial solutions.