Retail Assistant

Cash Converters; City of Hume; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Exclusive retailer discounts

Staff bonuses

Career training

Paid parental leave

Health insurance discounts

30% In-store discount

Novated vehicle leasing

Job summary

Cash Converters Craigieburn is seeking a motivated Retail Assistant to join our team on a full-time basis. You’ll deliver personalised service, build product knowledge across a changing range, and create a welcoming store environment that encourages customers to return.

You’ll work with colleagues to hit store goals, while developing practical selling and negotiation skills on the job. We value honesty, perseverance and community, and offer a competitive salary, staff bonuses, career training,

Qualifications

• Previous experience in customer service or retail is a bonus but not essential.
• Comfortable working in a fast-paced, team environment.
• Motivated to develop and learn new skills.
• Enjoys variety and staying on your toes.
• Confident communicator and quick-thinking in various situations.

Responsibilities

• Create exceptional customer experiences through personalised service.
• Maintain a welcoming store environment and drive retail sales.
• Engage with customers to understand needs and recommend products.
• Collaborate with teammates to achieve store goals and great results.
• Work with a constantly changing range of stock from tech to tools.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We're looking for a motivated and customer-focused Retail Assistant to join our team at our Craigieburn store in a Full Time capacity. If you enjoy connecting with people, contributing to a supportive team culture, and making a positive impact every day, then we'd love to have you on board.

Our Values at Cashies

• Responsibility - We are clear, honest, and authentic.
• Perseverance - We show up with grit and determination.
• Equity - Everyday people helping everyday people.
• Potential - We innovate and we grow.
• Community - We do extraordinary things when we do it together.

As a Retail Assistant, you'll create exceptional customer experiences through personalised service and product knowledge, maintain a welcoming store environment that has our customers coming back and drive retail sales of our second-hand products.

About the Role

• Work with products you won't see anywhere else: From tech to tools and unique finds, you'll handle a constantly changing range of stock;
• Build real skills on the job: Learn how to sell, negotiate and make confident decisions;
• Learn how to value and price items: Research products, compare features, and develop real skills in product knowledge and decision-making;
• Deliver great customer experiences your way: Connect with customers, understand their needs, and help them find the right product or solution; and
• Be part of a team that wins together: Collaborate with your teammates to achieve store goals and deliver great results.

About You

• Previous experience in customer service or within a retail environment is a bonus however, not essential;
• Comfortable working in a fast-paced, team environment;
• Motivated to develop, with a desire to learn new skills and take on challenges;
• Enjoys variety, thriving in a role that keeps you on your toes;
• Confident communicator, comfortable starting conversations with customers; and
• Quick-thinking and adaptable, able to handle a variety of situations.

What's on Offer

• Be rewarded with a competitive salary, plus ongoing store and team bonuses.
• Monday to Sunday Shifts Available.
• Flexible rostering options designed to support work-life balance.
• Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
• Training Provided with real career development opportunities.
• Paid Parental Leave: Access up to 14 weeks at full pay, or 28 weeks at half pay.
• Enjoy a range of employee benefits, including novated vehicle leasing and exclusive health insurance discounts.
• Be part of a friendly, down-to-earth team that supports and celebrates each other's success.
• 30% Instore Discount.

Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.