Pawnbroker

Captain Cash Pty Ltd; Penrith; On-site; AUD 40,000 - 56,000; Full time

Job summary

Captain Cash Pty Ltd in Penrith is seeking a customer-focused team member to deliver exceptional service, assess and merchandise items, and support daily store operations. You will assist customers with pawn loans and retail solutions while maintaining records and complying with requirements.

The role emphasizes strong communication, attention to detail, and reliability within a store team.Relevant experience in retail, pawnbroking or financial services is advantageous.

Qualifications

• Strong customer service and communication skills.
• Confident in engaging with customers.
• Attention to detail and accurate admin skills.
• Ability to assess products and maintain compliance.
• Interest in retail, sales or valuable goods.
• Previous pawnbroking or financial services experience is advantageous.

Responsibilities

• Deliver exceptional customer service and build lasting relationships with customers.
• Buy, sell and assess a wide range of items.
• Process pawn loans and retail transactions accurately and efficiently.
• Maintain accurate records and meet compliance requirements.
• Merchandise and present stock professionally to support sales.
• Assist with store operations, daily administration and general housekeeping.
• Respond to customer enquiries and provide clear information about products and services.

Skills

Customer service

Communication

Attention to detail

Administrative skills

Sales awareness

Job description

Join a customer-focused retail and pawnbroking team where you will deliver exceptional service, assess and merchandise a diverse range of items, and support smooth day-to-day store operations. You will help customers access suitable pawn loan and retail solutions while maintaining accurate records and meeting compliance requirements.

Key responsibilities

• Deliver exceptional customer service and build lasting relationships with customers
• Buy, sell and assess a wide range of items
• Process pawn loans and retail transactions accurately and efficiently
• Maintain accurate records and meet compliance requirements
• Merchandise and present stock professionally to support sales
• Assist with store operations, daily administration and general housekeeping
• Respond to customer enquiries and provide clear information about products and services

What we're looking for

• Strong customer service and communication skills
• Confidence engaging with customers and building trusted relationships
• Strong attention to detail and accurate administrative skills
• Ability to assess products, follow processes and maintain compliance
• Commercial awareness and an interest in retail, sales or valuable goods
• Reliable, organised and comfortable working as part of a store teamPrevious retail, sales, customer service, financial services or pawnbroking experience is advantageous