Buys & Loans Operator

Cash Converters; Tamworth; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Store bonuses

Flexible rostering

Parental leave

Novated vehicle leasing

Health insurance discounts

30% in-store discount

Job summary

Cash Converters Tamworth is seeking a motivated Retail Assistant - Buys & Loans Operator to join our team in a Full Time capacity. You will assess items, provide lending and purchasing solutions, and deliver exceptional customer service in a fast-paced retail environment.

You’ll learn item valuation, participate in buying and lending activities, and negotiate outcomes with customers. This role requires clear communication, adaptability, and teamwork with store leadership.

Qualifications

• Experience in customer service in retail preferred.
• Ability to negotiate and reach fair outcomes for customers and business.
• Strong communication and active listening with customers.
• Willingness to learn about items, pricing, and lending processes.

Responsibilities

• Learn how to value items by assessing condition and researching prices.
• Engage in buying, lending and resolving customer needs, not just selling.
• Use negotiation to create win-win outcomes for customers and store.
• Have conversations that build trust and provide practical solutions.
• Collaborate with team and leadership on pricing, stock and store performance.

Skills

Customer service

Negotiation

Communication

Product knowledge

Teamwork

POS system

Cash handling

High School Diploma

Education

High School Diploma

Tools

POS system

Cash handling

Job description

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We're looking for a motivated and customer-focused Retail Assistant - Buys & Loans Operator to join our team at our Tamworth store in a Full Time capacity. If you enjoy connecting with people, contributing to a supportive team culture, and making a positive impact every day, then we'd love to have you on board.

Our Values at Cashies

• Responsibility - We are clear, honest, and authentic.
• Perseverance - We show up with grit and determination.
• Equity - Everyday people helping everyday people.
• Potential - We innovate and we grow.
• Community - We do extraordinary things when we do it together.

As a Buys & Loans Operator, you'll assess and value a diverse range of items, provide tailored lending and purchasing solutions, and deliver exceptional customer service in a fast-paced retail environment.

About the Role

• Learn how to value items: Build knowledge across products by assessing condition, researching prices, and making informed decisions;
• More than just retail: Get involved in buying, lending and problem-solving-not just selling products;
• Use your negotiation skills every day: Create fair, win-win outcomes for both the customer and the business;
• Have real conversations with customers: Build trust and provide solutions through a respectful and understanding approach; and
• Collaborate with your team: Work closely with retail and leadership to align on pricing, stock and store performance.

About You

• Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware;
• Confident communicator, comfortable having open conversations with customers;
• You're a natural negotiator who can find common ground and turn tricky conversations into positive outcomes;
• You're curious and open to learning something new every day; and"
• Quick-thinking and adaptable, able to respond to different customer needs; and
• Trust-building mindset, treating every customer with respect and understanding.

What's on Offer

• Be rewarded with a competitive salary, plus ongoing store and team bonuses.
• Monday to Friday | No weekend Trading.
• Flexible rostering options designed to support work-life balance.
• Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
• Training Provided with real career development opportunities.
• Paid Parental Leave: Access up to 14 weeks at full pay, or 28 weeks at half pay.
• Enjoy a range of employee benefits, including novated vehicle leasing and exclusive health insurance discounts.
• Be part of a friendly, down-to-earth team that supports and celebrates each other's success.
• 30% Instore Discount.

Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.