Pawn Broken/ Buys and Loans Assistant

Aceben; Parramatta; On-site; AUD 45,000 - 55,000; Full time

Job summary

Aceben is a long-established pawnbroking and second-hand business with multiple locations across Sydney. You will provide outstanding customer service, assist customers with buying, selling and loaning goods, and learn valuations for jewellery, electronics and tools through on‑the‑job training.

No pawnbroking experience is required as full training is provided. You’ll work across Burwood, Parramatta, Blacktown, Penrith and City locations with a supportive team and clear growth opportunities in a

Qualifications

• At least 1 year customer service experience.
• High attention to detail.
• Punctual, reliable and able to work independently.
• Energetic, motivated and willing to learn.
• Comfortable working in a fast-paced environment.
• Strong communication and problem-solving skills.
• Honest, trustworthy and responsible.
• Interest in jewellery, electronics or second‑hand goods is a bonus.
• Previous pawnbroking, jewellery or cash‑handling experience welcome but not essential.

Responsibilities

• Deliver excellent customer service and build rapport.
• Assist customers with buying, selling and loaning goods.
• Accurately enter data and follow compliance procedures.
• Assess and value items such as jewellery, electronics and tools (training provided).
• Keep the store presentable: pricing, tagging, organising stock.
• Handle cash and valuables with honesty and care.
• Support your team to achieve daily goals.
• Maintain a neat and tidy appearance (Aceben shirts provided).

Skills

Customer service

Attention to detail

Punctuality

Communication

Honesty

Job description

Looking for a Role with Variety, Stability and Real Opportunity? Join the Aceben Team!

Do you enjoy helping people and working in a role where no two days are the same?
Are you someone who takes pride in accuracy, honesty and great customer service?
Do you like a challenge and learning something new?

If so, we would love to hear from you!

Aceben is one of Sydney’s longest-running pawnbroking and second-hand businesses, with multiple locations across the city.
We provide a professional, supportive environment where you can learn valuable skills in customer service, negotiation, jewellery, electronics and lending.

Why Work With Us?

• Long-established, stable business – Over 100 years serving NSW customers
• Supportive team – You’ll always have help when you need it
• Training provided – No pawnbroking experience needed
• Clear growth pathways – Opportunities to progress into senior roles for the right person
• Variety every day – Buying, selling, loans, valuations, customer service, stock management
• Safe, clean and professional stores
• Multi-store experience – Learn from different locations and teams

What You’ll Be Doing

• Deliver excellent customer service and build rapport

• Assist customers with buying, selling and loaning goods

• Accurately enter data and follow compliance procedures

• Assess and value items such as jewellery, electronics and tools (training provided)

• Keep the store presentable: pricing, tagging, organising stock

• Handle cash and valuables with honesty and care

• Support your team to achieve daily goals

• Maintain a neat and tidy appearance (Aceben shirts provided)

What We’re Looking For

• At least 1 year customer service experience

• High attention to detail

• Punctual, reliable and able to work independently

• Energetic, motivated and willing to learn

• Comfortable working in a fast-paced environment

• Strong communication and problem-solving skills

• Honest, trustworthy and responsible

• Interest in jewellery, electronics or second‑hand goods is a bonus

• Previous pawnbroking, jewellery or cash‑handling experience is welcome but not essential

Role Details

• Full time permanent position with six- months Probationnary period.

• 38 hours per week on average, rostered over over a four week roster cycle (152 hours).

• No Sunday trading required.

• Flexibility to work at Burwood, Parramatta, Blacktown, Penrith and City locations as required.

• Salary: Negotiable based on skills, experience and responsibilities, in accordance with the General Retail Industry Award.

• Competitive remuneration based on relevant skills and experience.

• Employment is subject to satisafatory identity verification and a National Police Check.

Ready to Join the Aceben Team?