Pawnbroker and Second Hand Retail Sales

HAMDON; Logan City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Hock and Go, located in Logan, Australia, is seeking a motivated individual for a full-time role in our pawnbroking and secondhand store. You will assist customers, negotiate loans, buy stock and sell pre-loved items, while ensuring excellent service.

The role offers variety, a supportive team, and training to help you succeed. Part-time hours may be considered for the right applicant.

Qualifications

• Candidates bring a positive attitude, energy and willingness to learn.
• Strong focus on delivering great customer experiences.
• Ability to connect with people and build rapport quickly.
• Confidence following clear systems and procedures.
• Demonstrates respect, integrity and a strong work ethic.
• Knowledge of electronics, gaming, tools or jewellery is advantageous.

Responsibilities

• Assist and negotiate with customers looking to borrow against, trade or sell items.
• Process loan payments and follow up overdue loans.
• Buy gold and jewellery for stock.
• Test, price, clean and prepare stock for sale.
• Help customers find the right product and close retail sales.
• List and sell pre-loved items online.

Skills

Positive attitude

Customer experience

Rapport building

Systems & procedures

Respect & integrity

Electronics knowledge

Gaming knowledge

Jewellery knowledge

Job description

Looking for a role with variety, a supportive team and the opportunity to negotiate and close a deal?

Hock and Go is an established business in the pawnbroking and secondhand industry, helping customers get “More Bang for their Hock!”

We’re looking for an enthusiastic, motivated person to join our Logan store.

Why join Hock and Go?

• A business built on value and service – we take pride in helping our customers and building lasting relationships.
• Inviting stores – we want our customers and team to feel welcome and enjoy being here.
• Strong values – Trust, Respect, Leadership and Sustainability guide how we work, treat people and make decisions.
• A fun, supportive team – we encourage you to use your initiative, make decisions and contribute to the success of the store.
• Variety every day – from helping customers to buying, selling and learning about different products, there’s always something to keep you busy.

What you’ll bring

• A positive attitude, energy and a willingness to learn.
• A commitment to providing a great customer experience.
• The ability to connect with people and build rapport quickly.
• Confidence in following clear systems and procedures.
• Respect, integrity and a strong work ethic.
• Knowledge of electronics, gaming, tools or jewellery would be an advantage.

What you’ll be doing

• Assisting and negotiating with customers looking to borrow against, trade or sell their items.
• Processing loan payments and following up overdue loans.
• Buying gold and jewellery.
• Testing, pricing, cleaning and preparing stock for sale.
• Helping customers find the right product and closing retail sales.
• Listing and selling our pre-loved items online.

No pawnbroking experience? No problem!

If you bring the right attitude and a willingness to learn, we’ll provide the training to help you become a confident Hocker.

We’re recruiting for a full-time role, with part-time hours considered for the right applicant.