Retail/Restaurant Manager

Guzman y Gomez; Melbourne; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Flexible rosters

Leadership development

Staff meals discount

Company uniforms

Annual management summit

Job summary

Guzman y Gomez in Australia is seeking a Retail/Restaurant Manager to lead daily operations, supervise a 100+ strong team, and uphold the highest standards of quality and service.

You will recruit, train and develop staff, manage rosters and labour costs, drive sales and profitability, ensure food safety and OH&S compliance, and report on performance to boost the business.

Qualifications

• Demonstrated leadership in a fast-paced environment.
• Strong financial and commercial sense with ability to identify sales/P&L opportunities.
• Proven track record of meeting KPIs and delivering customer service.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and motivate a team of 100+ employees to achieve operational excellence.
• Oversee daily restaurant operations and ensure smooth service.
• Manage staffing, rosters and labour costs with workforce planning.
• Monitor sales performance and implement strategies to improve profitability.
• Maintain inventory, stock levels and minimise waste.
• Ensure Food Safety Standards and OH&S compliance.
• Resolve customer enquiries and complaints professionally.
• Conduct regular performance reviews and ongoing training.
• Maintain restaurant presentation and equipment to brand standards.
• Prepare operational reports and provide recommendations to improve performance.

Skills

Leadership

Financial acumen

Customer service

KPI management

Team motivation

Job description

Job Description

At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. We are Australia's leading fast-casual Mexican Restaurant brand, and as the Retail/Restaurant Manager at GYG, you will lead the charge in overseeing daily operations, maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit.

About The Position

• Lead, supervise and motivate a team of more than 100 employees to achieve operational excellence
• Recruit, train, mentor and develop team members while fostering a positive workplace culture
• Prepare staff rosters and effectively manage labour costs and workforce planning
• Oversee the daily operations of the restaurant ensuring smooth and efficient service
• Monitor sales performance and implement strategies to improve profitability
• Manage inventory levels, preparation, storage and stock ordering to ensure continuous product availability and minimise waste
• Ensure compliance with Food Safety Standards and OH&S legislation to ensure safety for both our guests and employees
• Resolve customer enquiries and complaints in a professional and timely manner to maintain high guest satisfaction
• Conduct regular performance reviews and monitor the ongoing training process
• Maintain restaurant presentation, cleanliness and equipment in accordance with the GYG brand standards
• Prepare operational reports and provide recommendations to improve business performance
• Ensure compliance with all company procedures and relevant Australian workplace legislation

What's in it for me?

So much! Check out some of the benefits below:

• Competitivesalary + bonus structure
• Flexible rosters and employment stability - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success
• Heavily discounted GYG meals
• Free and comfortable GYG uniforms and exclusive merch
• Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have:

• Demonstrated leadership experience in a fast-paced, high-energy setting
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s in a similar environment
• Proven track record of delivering outstanding customer service
• Exceptional interpersonal and communication skills

Salary range: $75,000-$85,000 plus superannuation

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.