Retail/Restaurant Manager

Guzman y Gomez Limited; Victoria; Hybride; AUD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive salary + bonus

Flexible rosters

Leadership development

Comprehensive training

Discounted meals

Uniforms and merch

Annual managers summit

Employee assistance program

Franchisee/Hola Central opportunities

Résumé du poste

Guzman y Gomez is seeking a Retail/Restaurant Manager in Australia’s Victoria region to lead a team of over 100, drive daily operations, and uphold top service and safety standards. You will recruit, train and mentor staff while optimizing labour, inventory, and profitability.

The role emphasizes guest satisfaction, adherence to procedures, and continuous business improvement. The position offers competitive salary with bonuses, flexible rosters, and growth opportunities across areas.

Qualifications

• Demonstrated leadership experience in a fast-paced, high-energy setting.
• Strong financial and commercial acumen, with ability to identify sales and P&L opportunities.
• Proven track record of meeting KPIs in a similar environment.
• Experience delivering outstanding customer service and guest satisfaction.
• Excellent interpersonal and communication skills.

Responsabilités

• Lead, supervise and motivate a team of 100+ employees to achieve operational excellence.
• Recruit, train, mentor, and develop team members while fostering a positive culture.
• Prepare staff rosters and manage labour costs and workforce planning.
• Oversee daily restaurant operations to ensure smooth, efficient service.
• Monitor sales performance and implement strategies to improve profitability.
• Manage inventory, preparation, storage, and stock ordering to minimise waste.
• Ensure compliance with Food Safety Standards and OH&S legislation for guests and staff.
• Resolve customer enquiries and complaints professionally and promptly.
• Conduct regular performance reviews and ongoing training processes.
• Maintain restaurant presentation, cleanliness and equipment per brand standards.
• Prepare operational reports and provide recommendations to improve business performance.
• Ensure compliance with company procedures and Australian workplace laws.

Connaissances

Leadership experience

Financial acumen

KPI achievement

Customer service

Interpersonal skills

Description du poste

• Compensation: AUD 75,000 - AUD 85,000 - yearly

Job Description

At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. We are Australia's leading fast-casual Mexican Restaurant brand, and as the Retail/Restaurant Manager at GYG,you will lead the charge in overseeing daily operations, maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit.

About the position

• Lead, supervise and motivate a team of more than 100 employees to achieve operational excellence
• Recruit, train, mentor and develop team members while fostering a positive workplace culture
• Prepare staff rosters and effectively manage labour costs and workforce planning
• Oversee the daily operations of the restaurant ensuring smooth and efficient service
• Monitor sales performance and implement strategies to improve profitability
• Manage inventory levels, preparation, storage and stock ordering to ensure continuous product availability and minimise waste
• Ensure compliance with Food Safety Standards and OH&S legislation to ensure safety for both our guestsand employees
• Resolve customer enquiries and complaints in a professional and timely manner to maintain high guest satisfaction
• Conduct regular performance reviews and monitor the ongoing training process
• Maintain restaurant presentation, cleanliness and equipment in accordance with the GYG brand standards
• Prepare operational reports and provide recommendations to improve business performance
• Ensure compliance with all company procedures and relevant Australian workplace legislation

What's in it for me?

So much! Check out some of the benefits below:

• Competitivesalary + bonus structure
• Flexible rosters and employment stability - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success
• Heavily discounted GYG meals
• Free and comfortable GYG uniforms and exclusive merch
• Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have:

• Demonstrated leadership experience in a fast-paced, high-energy setting
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s in a similar environment
• Proven track record of delivering outstanding customer service
• Exceptional interpersonal and communication skills

Salary range: $75,000-$85,000 plus superannuation

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.